Open to opportunities

Uchechukwu Ezeagwuna

@uchechukwuezeagwuna

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Customer support and administration professional driving service excellence and digital operations.

Nigeria

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What I'm looking for

I seek a role where I can apply customer support and administrative expertise, leverage digital tools, and improve customer experience within a collaborative team.

I am a customer support and administration professional with experience delivering exemplary service and managing client relations across logistics and support platforms.

I have carried out administrative functions, liaison activities, bookkeeping, and applied digital tools and trends to ensure continued service delivery and project execution.

I am proficient with customer service platforms and productivity software, and I focus on clear communication, process improvement, and delivering measurable results for customers and teams.

Experience

Work history, roles, and key accomplishments

Customer Support Head

SendUs Logistics Services Ltd

Jan 2018 - Jan 2025 (7 years)

Led customer support and client relations, improving service delivery and applying digital tools and processes to sustain high customer satisfaction across projects.

Customer Support Client Relations Intercom HubSpot Asana Google Workspace Microsoft Office Communication

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Business Administration, Business Administration

2011 - 2015

Completed undergraduate studies at the University of Benin from 2011 to 2015 focusing on business administration-related coursework and administrative skills.