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Ubong Ekpo

@ubongekpo

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Experienced training manager specializing in global IT communications and development.

Bulgaria

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What I'm looking for

I seek a role that fosters innovation in training and development, emphasizing collaboration and growth.

I am a seasoned professional with a proven track record in translating global business strategies into actionable training solutions that deliver measurable ROI. My experience spans building and leading global IT training teams across various sectors, including product-driven and service-driven organizations. I have partnered with HR and business units to upskill and reskill talent in multiple countries, establishing performance frameworks that have consistently demonstrated success.

In my recent role as Manager of Global IT Communications and Training at dormakaba, I developed comprehensive communication and training concepts that aligned with the company's transformation goals. My collaborative approach with global IT leaders has facilitated the creation of effective internal communication strategies and training programs that meet the evolving needs of the organization. I am passionate about fostering a culture of continuous learning and development, ensuring that training initiatives not only enhance skills but also contribute to overall business objectives.

Experience

Work history, roles, and key accomplishments

Manager Global IT Communications and Training

dormakaba

Jan 2024 - Apr 2024 (3 months)

Led the development of global IT communication and training concepts, updated communication plans, and built an internal communications team. Managed the Global IT Internal Communication Portal and contributed to transformational goals.

Global Communications Training Development Stakeholder Management Team Leadership Project Management Internal Communications Training

Senior Training Specialist

Nuvolo Technologies

Jan 2023 - Oct 2023 (9 months)

Collaborated with global Customer Success teams to build a leadership curriculum and deliver training programs. Evaluated training effectiveness and addressed training gaps across the organization.

Curriculum Development Instructional Design Training Delivery Customer Success Learning Management Stakeholder Engagement Training Knowledge Management Coaching

Business Dev./IT Talent & Recruiting Manager

BAAER Ltd.

Jan 2020 - Nov 2022 (2 years 10 months)

Designed and delivered onboarding and training frameworks, partnered with various teams to enhance recruitment processes, and achieved significant ROI on training initiatives.

Onboarding Framework Recruitment Strategy ROI Analysis Project Management Team Leadership ITIL Scrum Process Improvement

Customer Success & Training Expert

Blue Marble/Logiforce

Nov 2019 - Jan 2020 (2 months)

Executed learning projects and designed new curricula for management and distribution teams. Led the deployment of customer communication programs, enhancing sales and reducing churn.

E Learning Curriculum Design Project Management Customer Engagement Training Delivery Sales Strategy Communication Skills Team Leadership Zendesk

Manager Global Training Services

Fadata Group

Dec 2018 - Jan 2019 (1 month)

Managed global training teams and partnered with HR to implement knowledge management strategies. Led training initiatives that exceeded revenue targets and redesigned training catalogs.

Training Knowledge Management Revenue Instructional Design Team Management Client Engagement Curriculum Development Implementation

Training Manager

Hostway Global Services

Jan 2010 - Dec 2016 (6 years 11 months)

Executed a mass hiring project and developed training programs for global operations. Collaborated with HR on talent development initiatives and career events.

Talent Development Training Development Hiring HR Events Instructional Design Training Delivery Project Management Process Improvement

Education

Degrees, certifications, and relevant coursework

Tech University

Bachelor of Science, Computer Systems

2000 - 2004

Completed a Bachelor of Science in Computer Systems, focusing on the development of technology solutions and systems management. Engaged in various projects that enhanced technical skills and knowledge in computer systems.