Open to opportunities

Ubaidullah Osman

@ubaidullahosman

Tech-savvy Customer Support and Digital Operations Specialist with 2 years troubleshooting platforms and resolving tickets remotely.

South Africa

Message

What I'm looking for

I’m seeking a part-time, remote Customer Support role where I can leverage technical troubleshooting skills to deliver high-quality, ticket-resolving assistance for global clients, using clear written communication and fast, structured problem-solving.

I’m a highly adaptive Digital Operations and Customer Support Specialist with 2 years of hands-on experience managing online platforms, troubleshooting technical workflows, and optimizing user experiences. In my freelance role, I run end-to-end non-voice support by interpreting user inquiries and platform bugs, delivering clear written resolutions, and resolving account bottlenecks to maintain high satisfaction and continuous uptime.

I also bring a strong digital content and technical problem-solving mindset: I produce analytical Amazon product evaluation content while ensuring strict compliance, and I’ve worked as a digital content producer/ghostwriter—growing TikTok to 15,000+ followers through organic reach and deep engagement analytics. Alongside that, I’m an independent application developer who designs and debugs custom utilities, with additional training in Python programming and focus areas including SQL database management and logic structures.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Freelance

May 2024 - Present (2 years 1 month)

Managed end-to-end non-voice customer communication, handling user inquiries, platform bugs, and account troubleshooting. Produced clear written resolutions and maintained stable back-end operational workflows to minimize user bottlenecks.

Non Voice Customer Support Ticket Resolution Email Chat Support Platform Troubleshooting Technical Copywriting Workflow Management User Issue Diagnosis

E-Commerce Media Creator

Independent

Jan 2024 - Jan 2026 (2 years)

Created high-intent product evaluation and review video content for the Amazon platform to help users make informed purchasing decisions. Translated complex specifications into accessible guidance while ensuring strict compliance with platform policies.

product evaluation Video Production E Commerce Operations Content Compliance Attention To Detail

Application Developer

Self Employed

Designed, programmed, and deployed custom software utilities and applications with a focus on systematic debugging. Diagnosed and resolved software crashes, broken logic, and user interface errors through structured technical analysis.

Software Development Debugging Crash Analysis UI Error Fixing Systems Troubleshooting

Digital Content Producer

Independent

Authored high-retention written content and strategic communications for clients across digital platforms. Built a TikTok audience to 15,000+ followers through organic trend analysis and maintained consistent brand voice across hundreds of deliverables.

ghostwriting Technical Copywriting Content Strategy social media engagement TikTok Analytics Audience Analytics High Retention Writing Digital Content Production

Education

Degrees, certifications, and relevant coursework

South African CAPS Curriculum

National Senior Certificate (Grade 12), Information Technology, Mathematics, English Literature, Accounting

Completing the National Senior Certificate (Grade 12) under the South African CAPS curriculum, with focus on Information Technology, Mathematics, English literature analysis, and Accounting.