Manqoba Gumede
@manqobagumede
I resolve customer queries through clear, warm email and live-chat support.
South AfricaWhat I'm looking for
I've supported customers remotely as a freelance Email & Chat Support Agent, resolving email and live-chat queries, managing shared inboxes, and keeping priority-based queues clear.
I handle routine account and user issues directly, escalate sensitive cases with clear hand-off notes, and maintain accurate interaction records for follow-up and reporting. My work is grounded in warm written communication that helps turn frustrated customers into satisfied ones.
At Qwabe CV & Cover Letter Services, I wrote tailored CVs and cover letters, created ATS-friendly document layouts, and advised clients on clear, confident presentation.
I'm currently a Research Intern supporting QC and formulation at the Technology Innovation Agency, where I follow detailed analytical protocols and document every step precisely. My biotechnology, data analytics, and remote support background helps me bring consistency, attention to detail, and independence to ticket-based workflows.
Experience
Work history, roles, and key accomplishments
Research Intern - QC & Formulation Support
Technology Innovation Agency
Jan 2026 - Present (7 months)
Follows detailed analytical and quality-control protocols with precision, documenting every step accurately. Works cross-functionally in a structured, deadline-driven environment.
CV & Cover Letter Writer
Qwabe CV & Cover Letter Services
Jan 2023 - Dec 2025 (2 years 11 months)
Wrote original, tailored CVs and cover letters for clients based on their goals and target roles. Reformatted documents into modern, ATS-friendly layouts and advised clients on tone, clarity, and presentation.
Remote Email & Chat Support Agent
Freelance
Jan 2022 - Dec 2025 (3 years 11 months)
Responded to emails, live chat messages, and customer inquiries professionally and within priority-based timeframes. Managed shared inboxes and organised conversations by urgency, keeping queues clear with no ticket left unanswered.
Public Officer
DUT TTACTSO
Jan 2021 - Dec 2022 (1 year 11 months)
Edited educational and social-media video content, managing multiple deadlines across formats.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Data Science
2025 -
Completed Professional Foundations, Data Analytics, and Python certifications; currently studying Machine Learning.
ALX Africa
Certificate, Graphic Design
2026 - 2026
Earned a Graphic Design certificate, covering design principles and practical applications.
Durban University of Technology
Bachelor of Applied Sciences, Biotechnology
2022 - 2024
Pursued a Bachelor of Applied Sciences in Biotechnology, gaining skills in analytical and quality-control protocols.
Durban University of Technology
Diploma, Information Technology
2021 - 2021
Completed the first year of a Diploma in IT with a focus on Application Development.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Manqoba?
You can contact Manqoba and 90k+ other talented remote workers on Himalayas.
Message ManqobaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
