@tyrusholbrook
Senior IT Technician at SITA providing leadership for technicians supporting customer field operations.
United StatesAt SITA, I provide leadership for technicians responsible for field operations support to customers. My experience includes server relocation at QTS Data Center (Atlanta).
At Rooms To Go, I took care of user problems across stores, corporate, and distribution centers, and worked with teammates and other teams on projects. I also provided technical support through TEKsystems on temporary projects for Georgia Pacific, Atlanta Public School, and Resurgens Orthopedics.
Work history, roles, and key accomplishments
SITA
Jan 2026 - Present (9 months)
Providing leadership for technicians responsible for field operations support to customers.
TEKsystems
Apr 2025 - Jan 2026 (9 months)
Worked on temporary projects for Georgia Pacific, Atlanta Public School, and Resurgens Orthopedics.
Rooms To Go
Jun 2017 - Sep 2024 (7 years 3 months)
Worked with teammates and other teams on projects, and provided technical support to users in stores, corporate, and distribution centers.
Degrees, certifications, and relevant coursework
Technical Diploma, Network Support
2013 - 2016
Grade: 3.35
Activities and societies: AITP Chapter Secretary (2014-2015); Member of ISSA, TAG, and NTHS (2014-2016)
Earned a Technical Diploma in Network Support with a focus on Microsoft Server 2012, graduating with a GPA of 3.35.
Software and tools used professionally
BeyondTrust
Microsoft Azure
Salesforce
MySQL
Microsoft SQL Server
Microsoft Teams
Zendesk
Jira
Solarwinds
Wireshark
Linux
macOS
Windows
Google Workspace
CrowdStrike
Microsoft Excel
VirtualBox
Citrix
ServiceNow
Microsoft Intune
Microsoft Word
Power BI
Microsoft Outlook
Microsoft PowerPoint
Microsoft OneDrive
Microsoft Entra ID
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