Ty Mosher

Design and ship Claude-powered products for HR, benefits and business operations, owning use-case scoping, workflow design, prompt and schema engineering, secure deployment, documentation and user testing from concept through live demo.

Independently manage a book of 10 employer group clients across fully insured and self-funded programs, serving as primary contact for client HR teams, carriers and internal service teams across the full lifecycle of onboarding, renewals, open enrollment, compliance and strategic planning.

Built and deployed Power BI dashboards analyzing enrollment, turnover, performance, payroll and vendor metrics across 16,000+ employees, delivering monthly insights to senior leadership and reducing manual reporting time by 60%. Applied generative AI and prompt engineering to benefits communications, producing 15+ employee-facing assets that cut inquiry volume by 30%.

Directed annual enrollment for 16,000+ employees across 100+ locations, owning requirements, UAT, completion dashboards for HRBPs and employee benefits meetings. Led 10+ concurrent benefits projects including the NRG/Vivint acquisition integration, year-end compliance testing, payroll system transitions and vendor replacements.

Conducted root cause analysis on 50+ customer issues using SQL query analysis and ClearQuest data, implementing process improvements that reduced recurring errors by 40% across HR, IT and operations. Built Excel and Power BI dashboards tracking 30+ KPIs and forecasting benefit utilization and cost trends.

Designed and approved 500+ new benefit structural components annually, leading requirements definition, estimation, sprint scheduling and risk mitigation. Configured system components in Workday for internal stakeholders and external client groups, improving benefit delivery accuracy by 25%.

Led UAT for 50+ complex market segment and benefit changes and 25+ major program implementations annually, coordinating developers, analysts, coders, external audit firms and onshore/offshore teams of 12+ resources. Reduced post-launch defects by 40%.

Managed the Workday integration through the enterprise SAP to Workday transition, owning both the testing and the audit processes across the migration.

Designed onboarding, continuing education and quality assurance programs, coaching new hires and experienced staff through complex case resolution.

Managed the full retirement program for the PricewaterhouseCoopers account, covering the 401(k), defined contribution plan and defined benefit pension plan. Supervised the team of DC and DB representatives administering them.

Directed the health and welfare service team for the same account alongside the retirement function, supporting a combined population of 120,000+ employees. Promoted through three levels while leading 15 to 30 representatives and serving as the escalation point for complex plan, service and process issues.

Completed the CEBS GBA 1 designation in August 2026.

Completed coursework in Accounting at Wesley College in Dover, DE.