Open to opportunities

Wendy Kapp

@wendykapp

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Experienced care coordinator with a strong background in client relations.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my care coordination skills while contributing to a supportive team environment focused on client well-being and compliance.

With over seven years of experience as a care coordinator, I thrive in remote work environments where I can utilize my skills in multi-tasking, problem-solving, and building strong relationships with clients. My journey has equipped me with the ability to handle complex issues efficiently, ensuring that clients receive the best possible care and support.

Throughout my career, I have held various roles that have honed my organizational and communication skills. As a Crisis Care Consultant, I manage documentation and provide resources and referrals, ensuring that clients receive timely follow-up calls. My experience as a Regional Scheduling Coordinator involved coordinating nursing staff schedules across multiple time zones, demonstrating my ability to manage logistics effectively while maintaining high standards of customer service.

I am passionate about compliance and quality assurance, having worked as a Coordinator of STAT Phone/Auditor where I ensured that all procedures adhered to state regulations. My educational background in Sociology and Psychology from Southern Illinois University at Edwardsville further enhances my understanding of client needs and behaviors, allowing me to provide tailored support in my roles.

Experience

Work history, roles, and key accomplishments

Regional Scheduling Coordinator

Maxim Healthcare Services

Aug 2018 - Jun 2019 (10 months)

Coordinated nursing staff schedules for regional offices, contacting hundreds of nurses and CNAs to fill various shifts for pediatric and geriatric clients. Provided customer service for regional offices, including problem-solving and multi-tasking to ensure accurate handling of each situation.

Scheduling Staffing Customer Service Problem Solving

Coordinator of STAT Phone/Auditor

AMS Labs

Jan 2011 - Dec 2016 (5 years 11 months)

Coordinated phlebotomists for STAT blood draws and specimen pick-ups at nursing homes, following up to confirm test results were received. Wrote monthly requisitions for patients and typed monthly audit reports to ensure compliance with state regulations.

Coordination Phlebotomy Auditing Compliance Report Writing

Intake Clerk

Gamma Labs

Jan 2004 - Dec 2004 (11 months)

Checked patient's medical information for monthly blood work audits to ensure lab compliance with the state. Performed drug testing and followed up with clients and companies to ensure task completion for employment.

Auditing Drug Testing Compliance Data Entry Client Communication

Marketing Auditor

St. Mary's Hospital

Jan 1998 - Dec 2000 (2 years 11 months)

Performed chart audits for patients' blood work at nursing homes throughout Illinois and conducted on-site drug testing for various companies. Communicated with companies and clients to ensure accurate paperwork for employment and attended quality assurance meetings for compliance.

Auditing Drug Testing Quality Assurance Compliance Communication

Education

Degrees, certifications, and relevant coursework

Southern Illinois University at Edwardsville

Bachelor of Science, Sociology

Completed a Bachelor of Science degree with a major in Sociology and a minor in Psychology. Gained a comprehensive understanding of societal structures, human behavior, and psychological principles.