Open to opportunities

Tyler User

@tyleruser2

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Detail-oriented IT professional with expertise in data management.

United States

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What I'm looking for

I am looking for a role that values attention to detail and offers opportunities for growth in data management and IT support.

As a highly organized IT professional with a Bachelor of Science in Information Technology, I have developed a strong foundation in data management and system integrity. My academic journey at Oakland University has equipped me with the skills necessary to maintain confidential information and ensure accurate record-keeping. I am eager to contribute to MUTW LLC's mission of providing exceptional record management services.

Throughout my experience, I have demonstrated my ability to manage operational workflows effectively and apply strong problem-solving skills. My role as an Undergraduate Researcher allowed me to author a comprehensive technical research paper, showcasing my meticulous attention to detail and technical writing skills. Additionally, my experience as a Nightwatch Worker involved processing and maintaining accurate records, where I exceeded customer service expectations through proactive communication and collaboration.

In my personal project as a Minecraft Server Administrator, I managed user permissions and provided operational support, further honing my technical skills. I am passionate about leveraging my expertise in data management and organizational skills to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Undergraduate Research

Oakland University

Jul 2024 - Present (11 months)

Authored a 14-page technical research paper, demonstrating meticulous accuracy in data compilation and analysis, involving detailed workflow analysis and documentation creation. Developed strong technical writing skills through comprehensive documentation, enhancing clarity of operational workflows and communicating findings clearly.

Technical Writing Data Analysis Documentation Research

Nightwatch Worker

Vandenburg Hall

Sep 2020 - Present (4 years 9 months)

Managed 20 daily inquiries; processed and maintained accurate records for tech resource tracking and confidential documentation, ensuring operational workflows and data integrity. Resolved 50+ concerns weekly, exceeding customer service expectations as a collaborative team player through proactive problem-solving and verbal communication.

Data Integrity Customer Service Problem Solving Communication Workflow Optimization

Minecraft Server Administrator

Personal Project

May 2016 - Present (9 years 1 month)

Managed multi-tiered user permissions and system administration, overseeing access to resources and ensuring the reliability of stored information. Provided operational support and troubleshot complex technical issues for 15-20 users, communicating solutions to ensure a seamless experience.

System Administration Troubleshooting Data Compliance Access Control Teamwork

Education

Degrees, certifications, and relevant coursework

Oakland University

Bachelor of Science, Information Technology

Grade: 3.56

Activities and societies: Completed IT course projects including a Color Blindness Photo Converter (Python Flask) focusing on visual data translation and usability. Developed an API Website Application integrating external APIs for dynamic content display. Configured user permissions and administered system settings for Linux Server Administration & Networking (GCP).

Studied Information Technology, focusing on data management, system integrity, and meticulous record-keeping. Developed strong problem-solving skills and maintained confidential information with discretion.