Open to opportunities

Tyler Caraballo-Pisani

@tylercaraballo-pisan

Message

I improve client satisfaction through accurate service coordination and account support.

United States

Message

What I'm looking for

I'm seeking an opportunity to further develop and broaden my expertise while supporting clients with accurate, responsive service and strong cross-functional coordination.

At Bunn-O-Matic, I manage customer service requests and work orders from SAP dispatch through completion, coordinating technicians, field teams, and cross-functional departments to meet SLAs and resolve escalated issues.

I've also supported sales and events at Crowne Plaza Springfield, handling client inquiries, reservations, billing, social media, and event documentation. I bring experience building theatre and music curricula, leading team-based creative projects, and improving client satisfaction through weekly reporting and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Key Account Advocate

Current

Bunn-O-Matic

Jun 2024 - Present (2 years 2 months)

Managed customer service requests and work orders from dispatch through completion, ensuring SLA compliance and timely issue resolution. Coordinated with technicians, field service teams, and cross-functional departments to optimize service delivery.

Microsoft Office Outlook Excel SharePoint Salesforce Customer Service SLA Issue Resolution Team Coordination Data Analysis

Sales Administrator

Crowne Plaza Springfield - Convention Center

Mar 2022 - Jul 2026 (4 years 4 months)

Scheduled, hosted, and led team-based events requiring immense team communication and creative problem solving. Responded to clients about potential event inquiries, reservations, payment information, and billing.

Event Planning Customer Service Problem Solving Time Management Hotel Systems Social Media Management Documentation Organization

Theatre/Music Instructor

Pyramid Inc.

Oct 2022 - Jan 2023 (3 months)

Constructed curriculum for groups of students to learn theatre and music. Implemented monthly assignments based on student interests and needs, and assembled scripts, music, and choreography for seasonal presentations.

Curriculum Development Music Teaching Script Writing Student Engagement