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Tyler Wells

@tyler-d-wells

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Member Services and Customer Success expert who achieved 90% retention across 90+ enterprise accounts.

United States

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At Parthenon Management Group, I achieved 90% retention across 90+ client accounts by developing tailored engagement strategies and strengthening stakeholder relationships. I also produced monthly performance and engagement reports to show ROI and inform decisions.

At Delgado Guitars, I launched and managed a showroom and event venue, migrated customer and inventory data between several Point of sale systems, and increased repeat business by 35%. At Belmont University, I develop training materials and procedures and conduct monthly inspections of 120+ emergency phones.

Experience

Work history, roles, and key accomplishments

Member Services Manager

Parthenon Management Group

Aug 2023 - Nov 2025 (2 years 3 months)

Administered and improved a digital education portal, managed database and communication processes, and developed engagement strategies to increase client retention and value.

Educational Portal Database Management Communication Skills Client Engagement Retention Strategy Reporting Analytics Leadership Volunteer Management

Dispatcher II

Belmont University

Sep 2020 - Aug 2023 (2 years 11 months)

Developed training materials and standardized procedures for student patrol teams, conducted monthly inspections of emergency phones, and supported campus engagement initiatives.

Training Documentation Emergency Communications Operations Monitoring Stakeholder Communication Time Management

Manager, Operations and Customer Care

Delgado Guitars

Jan 2018 - Aug 2020 (2 years 7 months)

Launched and managed a new showroom and event venue, migrated customer and inventory data to new POS systems, and implemented live-streaming capabilities during COVID-19.

Operations Management Customer Service Event Management POS Migrations Data Migration Live Streaming Sales Vendor coordination

Education

Degrees, certifications, and relevant coursework

Project Management Institute

Certified Associate in Project Management (CAPM), Project Management

Expected to complete the Certified Associate in Project Management (CAPM) certification in 2026.

AMC Institute

Leadership in the AMC Environment & Communication Skills in the AMC Environment, Association Management

Completed certifications in Leadership in the AMC Environment and Communication Skills in the AMC Environment in 2024.

Belmont University

Master of Science, Strategic Communication & Leadership

2021 - 2023

Completed a Master of Science in Strategic Communication & Leadership while working full-time, leveraging tuition benefits and demonstrating strong time-management and professional development.