Tyleen Brown

I’m an IT help desk professional focused on technical support and systems administration, with a strong commitment to customer service. In my role at Augusta University, I troubleshoot hardware, software, and network issues in a fast-paced environment while keeping communication clear and solutions practical.

I supported a campus environment serving 20,000+ users across multiple systems and platforms. I document, track, and resolve technical issues using ServiceNow, ensuring tickets are handled efficiently without sacrificing the quality of user support.

I also bring hands-on, technical creativity from my multimedia background and current web development project. I’m skilled with tools like Adobe Creative Suite and Final Cut Pro, and I built a fully functional personal portfolio website using HTML and browser testing to verify everything works properly.