matthew nova - IT Senior Help Desk Analyst - University of California, Davis | Himalayas
matthew novaMN
Open to opportunities

matthew nova

@matthewnova

Energetic college student with a passion for IT and digital media.

United States

What I'm looking for

I am looking for a role that fosters growth, creativity, and teamwork in IT.

I am an energetic and passionate college student pursuing a Bachelor of Arts in Science and Technology Studies with a minor in Technology Management at the University of California, Davis. With a GPA of 3.60, I have been recognized on the Dean's Honor List and awarded the Condor Citizen Scholar Award. My academic journey has equipped me with a solid foundation in programming, data structures, and the historical context of science and technology.

In my current role as an Information Technician Assistant with the State of California, I install and support software and hardware, troubleshoot complex IT issues, and manage Helpdesk tickets using ServiceNow. My experience as an IT Senior Help Desk Analyst at UC Davis has further honed my skills in providing IT support and managing a team of students. I have led various projects, including hardware and infrastructure updates, while ensuring efficient technology solutions for the College of Letters and Science.

Beyond my technical skills, I have a strong background in leadership, having served as a Camp Leader for six consecutive years, where I developed lesson plans and led activities for elementary and middle school students. My role as a webmaster for Abraham Lincoln High School allowed me to enhance my digital media skills, ensuring the school's online presence was accurate and engaging.

Experience

Work history, roles, and key accomplishments

UD
Current

IT Senior Help Desk Analyst

University of California, Davis

Sep 2022 - Present (2 years 9 months)

Provided IT support to staff, troubleshooting technology issues and managing a team of students. Built and configured computer hardware, sanitized devices, and participated in various IT projects.

SR
Current

Information Technician Assistant

State of California, Dept. of Industrial Relations

Jun 2023 - Present (2 years)

Responsible for installing and supporting software and peripheral equipment, troubleshooting various IT issues, and addressing Helpdesk tickets using ServiceNow. Configured networks and assisted with VPN issues while managing data storage and recovery services.

AS

Webmaster

Abraham Lincoln High School

Oct 2020 - Jun 2021 (8 months)

Managed and updated the school's website, ensuring accurate and helpful information. Utilized Photoshop and Google Sites for event representation and maintained social media presence.

CC

Camp Leader

Camptoons at Sunset Church

Jun 2016 - Aug 2022 (6 years 2 months)

Led summer camps for elementary and middle school students, creating lesson plans and activities. Adapted to virtual formats during the pandemic, showcasing creativity and resourcefulness.

Education

Degrees, certifications, and relevant coursework

University of California, Davis logoUD

University of California, Davis

Bachelor of Arts, Science and Technology Studies

2021 - 2025

Grade: 3.60

Activities and societies: Involved in AACF UCD Chapter as Head of Social Media, participated in Intramural Basketball and Soccer, and served as an officer in Alpha Phi Omega.

Pursuing a Bachelor of Arts in Science and Technology Studies with a minor in Technology Management. Relevant coursework includes Precalculus, Programming (Python), Data Structures (Python), and Science and Technology in History. Recognized on the Dean’s Honor List and awarded the Condor Citizen Scholar Award and Scholarship.

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