Open to opportunities

Tyla Dickerson

@tyladickerson

Message

I am a remote-ready customer service and IT support specialist.

United States

Message

What I'm looking for

I seek remote customer support, helpdesk, or account-management roles where I can apply my 5+ years of remote troubleshooting, de-escalation, and independent case management to exceed goals and support customers in a collaborative, communicative environment.

I am a motivated and dependable customer service and IT support specialist with 5+ years delivering exceptional service in fast-paced, remote-ready environments. I excel at virtual communication, problem-solving, escalated issue resolution, and meeting goals independently while using tools such as UCRS, Synergy Web, Microsoft Office, and remote desktop applications.

I have managed delinquent accounts, arranged repayment plans, and regularly surpassed monthly collection targets while collaborating across departments. My background includes frontline technical assistance, de-escalation, secure documentation, CRM and ticketing systems experience, and a strong ability to set up and maintain an effective home office for remote work.

Experience

Work history, roles, and key accomplishments

Current

Debt Collector

Current

Bank of America

Nov 2023 - Present (1 year 9 months)

Managed delinquent consumer accounts using UCRS and Synergy Web, arranging repayment plans and settlements and regularly surpassing monthly collection targets. Maintained detailed case notes and collaborated virtually across departments to resolve disputes.

UCRS Collections Account Management Case Documentation Conflict Resolution Remote Customer Service

Security Officer

Houston Methodist Hospital

Oct 2022 - Nov 2023 (1 year 1 month)

Ensured safety of personnel and property through routine surveillance, incident response, and access control procedures. Demonstrated high accountability, attention to detail, and independent judgment in fast-paced environments.

Patrol Surveillance Incident Response Access Control Reporting Attention To Detail Conflict Resolution

IT Support & Customer Service

Alorica

Aug 2017 - Mar 2021 (3 years 7 months)

Delivered frontline technical support via phone, email, chat and remote desktop tools, diagnosing and resolving software and service issues in real time. De-escalated customer concerns and maintained service quality within a fully remote team.

Remote Tools Time Management Documentation