At Everise, I assist customers with questions about benefits, claims, coverage, and account information. I review available records, explain processes and next steps, and document interactions.
I research concerns and resolve routine issues, escalating complex cases to the appropriate team while following established procedures for customer information.
At Amazon, I provided customer support by phone, chat, and email for product information, order status, and returns. I maintained knowledge of products, services, and promotions to provide accurate information and recommendations.
My experience also includes assisting customers with purchases at 365 Fast Mart and supporting customers with fuel transactions, products, and loyalty programs at Circle K. I earned a Bachelor of Science in Computer Science from Fayetteville State University and hold a CCNA and Office Assistant Certification.
