Ethan Finkelstein

Researched claims and eligibility data in HealthRules Payer, Salesforce, and mainframe systems to resolve coverage disputes and coordinate service recovery. Documented member correspondence and maintained HIPAA-compliant records, while training staff on escalation handling.

Qualified for Uber's Platinum tier with a 98% passenger satisfaction rating, ranking in the top 10% of drivers in the St. Louis market. Managed scheduling, route optimization, and vehicle upkeep as a self-directed operator.

Processed an average of 50+ porting and activation requests daily with accuracy under deadline. Resolved complex activation and porting failures, reducing processing errors by 30% and cut activation escalations by 25% through technical troubleshooting.

Recovered over $100,000 in outstanding debt across a six-month period, managing a portfolio of 200+ delinquent accounts weekly. Advised customers on credit bureau reporting, loan documentation, and payment plan options, increasing successful payment arrangements by 20%.

Conducted 10+ client consultations weekly on policy options and coverage benefits, building a portfolio of 50+ contacts.

Negotiated settlements at a 40% recovery rate across a caseload of 300+ accounts monthly, exceeding team benchmarks. Used credit bureau data and financial records to locate account holders and secure payment, operating within FDCPA and internal compliance standards.

Resolved 100+ daily customer inquiries across email and phone on product, order, and fulfillment issues, sustaining a 95% satisfaction rating. Processed orders contributing to over $1M in annual sales, and partnered with internal teams on customer feedback, improving service efficiency by 15%.

Completed three years of undergraduate coursework at the School of the Art Institute of Chicago.