Open to opportunities

Turatsinze Patrick

@turatsinzepatrick

Message

Detail-driven quality analyst with a strong background in customer service.

Rwanda

Message

What I'm looking for

I am looking for a challenging role that fosters growth and innovation.

I am a highly motivated and results-oriented professional with a solid background in quality analysis, customer service, and sales. With a Bachelor's degree in Finance and hands-on experience in the marketing and telecom sectors, I excel in high-pressure environments. My strong communication, leadership, and analytical skills have been key to my success in delivering exceptional service.

In my recent role as a Quality Analyst at ISON Experiences, I monitored and evaluated customer calls to ensure quality standards, provided detailed feedback and coaching to agents, and created reports to assess trends and agent performance. My commitment to continuous improvement and process enhancement has significantly contributed to customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst

Current

ISON Experiences

Feb 2023 - Present (2 years 4 months)

Monitored and evaluated customer calls to ensure adherence to quality standards. Provided detailed feedback and coaching to agents, while also creating daily and weekly reports to assess performance trends. Supported process improvement initiatives to enhance overall customer satisfaction.

Quality Assurance Coaching Process Improvement Customer Satisfaction Data Analysis Communication

GPON Direct Salesperson

Maxima Plus Ltd

Jan 2020 - Nov 2021 (1 year 10 months)

Successfully sold high-speed internet services directly to customers. Managed customer data and ensured proper documentation for all sales, delivering excellent after-sales support to maintain client satisfaction.

Customer Management Documentation Client Relationship Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Lay Adventists of Kigali (UNILAK)

Bachelor's Degree, Finance

Obtained a Bachelor's Degree in Finance from the University of Lay Adventists of Kigali in 2022. This program provided a solid foundation in financial principles and practices.