Open to opportunities

Immaculee Umuhoza

@immaculeeumuhoza

Message

Driven professional with expertise in customer service and project management.

Rwanda

Message

What I'm looking for

I am looking for a role that values integrity and offers opportunities for growth and development.

I am a detail-oriented professional with a strong foundation in customer service, project management, and sales. My experience spans international environments, where I have honed my skills in client relations, process improvement, and market expansion. I am committed to delivering exceptional service and optimizing business outcomes with a strong sense of responsibility and integrity.

Currently, I am an Administration & Logistics Intern at the Swiss Agency for Development and Cooperation in Kigali, where I support the Development Directorate with various administrative and logistical tasks. My previous role as a Senior Process Executive at Cognizant Technology in Poland allowed me to enhance my problem-solving skills and train new team members effectively. I have also served as a Key Account Manager, where I successfully increased export sales through strategic marketing initiatives.

Experience

Work history, roles, and key accomplishments

Current

Administration & Logistics Intern

Current

Swiss Agency for Development and Cooperation (SDC)

May 2025 - Present (1 month)

Supported the Development Directorate with day-to-day administrative and logistical tasks. Assisted in organizing meetings, workshops, and field visits for ongoing development projects. Coordinated document handling, data entry, and internal communication.

Administrative Support Logistics Data Entry Internal Communications

Senior Process Executive

Cognizant Technology

Feb 2022 - Present (3 years 4 months)

Researched and resolved customer queries in alignment with company policies. Identified and validated data anomalies in mapping systems. Reported software issues and suggested performance enhancements.

Customer Service Data Validation Process Improvement Webex Slack

Key Account Manager

IKONOS Media PL

Feb 2021 - Present (4 years 4 months)

Generated and followed up on sales leads across the African market. Maintained CRM records using HubSpot. Led email and social media marketing, increasing export sales by 20%.

CRM Management HubSpot Email Marketing Social Media Marketing