Kamanzi Felix

Created and maintained reports on customer interactions using SAP, and responded to customer inquiries across multiple channels. Ensured customer satisfaction by processing orders and transactions, and tracked sales targets against actual and budgeted figures.

Ensured daily reports from the operational system and tracked import trucks from various sources. Monitored sales targets against actual and budgeted sales, and assisted clients with KYC forms.

Ensured daily and monthly performance reports from team leaders and customer care executives, and generated daily WFM reports. Planned capacity to meet client forecasts and prepared rosters based on call arrival patterns.

Answered phones and responded to customer requests, identifying and resolving issues using the computer system. Followed up on unresolved inquiries, researched billing issues, and up-sold products and services.

Created and maintained sales reports from the RAS system and physical bond, ensuring appropriate documentation for Business Intelligence solutions. Monitored data for monthly internal and external reporting, and ensured customer satisfaction by processing website orders and transactions.

Pursued a Master's degree in Business Administration with a specialization in Human Resource Management. This program enhanced my understanding of strategic HR practices and their impact on organizational success.

Completed a Bachelor's degree in Hotel and Restaurant Management. The curriculum provided a comprehensive understanding of hospitality operations and management principles.

Obtained a High School Diploma with a focus on Mathematics, Economics, and Computer Science. This foundational education provided strong analytical and technical skills.

Achieved an O'Level Certificate, demonstrating foundational academic proficiency. This period focused on core subjects and general knowledge development.