Open to opportunities

Tumelo Shishana

@tumeloshishana

Efficiency-driven corporate professional with expertise in executive admin, sales, and order processing, dedicated to service excellence.

South Africa

Message

What I'm looking for

I seek a role in a structured, accountable organization that values service excellence. I’m drawn to administration, operations, or customer service where accuracy, organization, and clear communication matter. I want a stable environment with defined responsibilities, fair expectations, and growth opportunities, contributing to efficient operations and positive customer experiences.

I’m a reliable, proactive team player who thrives in fast-paced environments with efficiency, accuracy, and a strong focus on customer satisfaction. I bring excellent communication skills, attention to detail, and a positive attitude to every task.

In my most recent role as an administrative assistant, I streamlined basic bookkeeping processes by introducing standardized templates, reducing month-end reconciliation time and improving accuracy. I also reorganized the filing system with consistent categorizing standards, which sped up document retrieval and reduced misplaced records while keeping records accurate for a small client portfolio.

I generated and issued B2B invoices and quotations, improving billing accuracy and helping accelerate payment cycles through proactive follow-up. I handled professional email correspondence by triaging messages and coordinating timely responses on behalf of executives, ensuring smooth daily operations.

I also support order processing and sales activities. I handled telephonic and online orders with precision, entering details into the system, and coordinated deliveries. In sales, I developed stronger customer service and product knowledge by assisting clients with purchases, maintaining well-organized displays, and supporting inventory management with teamwork and leadership potential.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Intelligent Eye Security and Protection Services

Aug 2025 - Feb 2026 (6 months)

Streamlined bookkeeping with standardized templates, cutting reconciliation time and boosting accuracy. Reorganized filing with consistent categorization, speeding retrieval and reducing errors. Issued B2B invoices and quotations, improving billing and payments. Managed executive email correspondence with timely, professional responses.

Bookkeeping System Administration Email Communication Communication Management Problem Solving Records Management

Order Processing Assistant

Shanghai Chinese Restaurant

Jun 2023 - Nov 2025 (2 years 5 months)

Handled telephonic and online orders with precision, entering details into the system and coordinating deliveries.

Managed collections by verifying and distributing correct orders. Developed strong administrative skills including data entry, order tracking, and customer communication in a fast-paced environment.

Order Processing Data Entry Delivery Coordination Operations Customer Support Operational Efficiency

Sales Assistant

Burmeisters

Jan 2021 - Nov 2021 (10 months)

Assisted customers with purchases to ensure a smooth and efficient sales process, strengthening product knowledge through daily client support. Maintained well-organized displays and supported inventory management during a 9-month contract.

Sales Support Customer Service Product Knowledge Inventory Management Client Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Fort Hare

BCom (Business Management), Commerce

2022 - 2026

Activities and societies: Developing a strong foundation in business principles, operational management, financial management, marketing and strategic thinking.

Currently completing a BCom in Business Management at the University of Fort Hare, with prospective graduation in 2027.