Open to opportunities

Nompumelelo Sibiya

@nompumelelosibiya

Message

Experienced admin supervisor with a focus on operational excellence.

South Africa

Message

What I'm looking for

I am looking for a role that values operational excellence and team collaboration.

I am a dedicated professional with extensive experience in administration, staff management, and customer service. My journey began at Truworths, where I have excelled as an Admin Supervisor since 2011. I have a proven track record of overseeing store staff, ensuring customer satisfaction, and meeting financial goals through effective analysis and corrective actions.

My educational background includes a Bachelor of Public Administration and a Certificate in Management Information Systems from Mancosa IQ Academy. I am passionate about driving operational excellence and fostering team collaboration. I leverage my skills in project management and data systems to enhance business outcomes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Admin Supervisor

Current

Truworths

Feb 2023 - Present (2 years 4 months)

Oversaw store staff, including training and managing their work to ensure high customer satisfaction. Met financial goals by analyzing variances, initiating corrective actions, and scheduling expenditures.

Staff Training Customer Satisfaction Financial Analysis Microsoft Excel Data Entry

Admin Supervisor

Truworths

Jan 2011 - Jan 2023 (12 years)

Managed retail staff, including floor personnel and cashiers, ensuring efficient operations. Prioritized and ensured excellent customer service standards were consistently met.

Customer Service Cashier Management Team Collaboration Data Entry

Education

Degrees, certifications, and relevant coursework

Mancosa

Bachelor of Public Administration, Public Administration

Studied public policy, administration, and governance. Gained knowledge in organizational management, public finance, and ethical leadership.

IQ Academy

Certificate, Management Information Systems

Acquired foundational knowledge in management information systems, including data management and system analysis. Developed skills in leveraging technology to support organizational decision-making.

IQ Academy

Higher Certificate, Local Governance

Undertook studies in the principles and practices of local governance and community development. Focused on understanding local government structures, functions, and policy implementation.

Hlamvana High School

Grade 12, General Studies

Successfully completed secondary education, fulfilling all requirements for graduation. Developed foundational academic skills across various subjects.