Looking for a job

Tugcem Özdemir

@tugcemzdemir

Customer service and operations manager at Kids World & Kinder Traum Kindergärten, who led a team of around 40 across multiple locations.

Turkey

Message

What I'm looking for

I’m looking for long-term work in an international company, especially in German-language customer service, customer relations, or the aviation and travel industries. I prefer a home-office or remote arrangement within Turkey.

At Kids World & Kinder Traum Kindergärten, I managed operations and administration across multiple locations and led a team of around 40 people. I coordinated staffing, recruiting, budgets, planning, and quality processes.

I handled customer and parent inquiries, including complaints, and communicated with authorities, business partners, and service providers. After moving to Turkey, I’m seeking long-term work in an international company, particularly in German-language customer service and the aviation or travel industry.

Experience

Work history, roles, and key accomplishments

Gründungsgesellschafterin & Geschäftsführerin

Kids World & Kinder Traum Kindergärten

Jan 2014 - Jan 2026 (12 years)

Operative und administrative Leitung eines Unternehmens mit mehreren Standorten. Führung eines Teams von rund 40 Mitarbeitern sowie Koordination von Budget-, Planungs-, Qualitäts- und Organisationsprozessen.

Management Personalführung Personalplanung Recruitment Budgeting Qualitätsmanagement Klantcommunicatie Krisenmanagement Strategic Planning Microsoft Office

Kundenservice

Österreich

Jan 2007 - Jan 2014 (7 years)

Telefonische und persönliche Kundenbetreuung sowie Bearbeitung von Kundenanliegen. Unterstützung administrativer und operativer Abläufe und Nachverfolgung von Serviceprozessen.

Kundenbetreuung Telefonie Problemlösning Administrative Support Service Processes