Open to opportunities

Sabrina Hakanoglu

@sabrinahakanoglu

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Experienced administrative professional with a strong background in customer service.

Turkey

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What I'm looking for

I am looking for a role that values adaptability and offers opportunities for growth in customer service and administrative support.

I am an experienced administrative professional with a robust background in customer service, complaint management, and organizational support. My adaptability and efficiency in remote work environments have allowed me to excel in various roles, particularly in real estate management and banking. I pride myself on my ability to handle complex customer complaints effectively, ensuring satisfaction and maintaining high service quality.

Throughout my career, I have developed excellent organizational and administrative skills, complemented by strong communication and problem-solving abilities. My experience spans across customer service and hospitality roles in both Germany and Turkey, where I have honed my skills in client communication, administrative support, and sales assistance. I am fluent in German and possess solid English skills, which facilitate my collaboration in international settings.

Experience

Work history, roles, and key accomplishments

Real Estate Manager

Self-Employed

Managed real estate properties, including customer service and administrative tasks. Coordinated scheduling and ensured smooth operations for various properties.

Real Estate Management Customer Service Scheduling Administration Coordination

Complaint Manager

Deutsche Bank

Handled complex customer complaints, ensuring high levels of customer satisfaction. Maintained and improved service quality standards within the complaint management department.

Customer Satisfaction Quality Problem Solving

Customer Service & Hospitality Roles

Various Companies

Provided comprehensive customer care, problem-solving, and client communication. Offered administrative support and sales assistance in various hospitality and customer service roles.

Customer Care Problem Solving Client Communication Administrative Support

Education

Degrees, certifications, and relevant coursework

Germany

Certified Industrial Clerk, Industrial Management

Completed comprehensive training to become a Certified Industrial Clerk, focusing on business administration, organizational processes, and commercial operations. Gained expertise in various aspects of industrial management.

Germany

Certified Alternative Practitioner, Alternative Medicine

Undertook rigorous training to become a Certified Alternative Practitioner, specializing in holistic health and natural healing methods. Developed a deep understanding of alternative therapies and patient care.

Germany

Call Center Agent Training, Customer Service

Participated in specialized training for Call Center Agents, enhancing skills in customer communication, problem-solving, and service delivery. Focused on effective handling of customer inquiries and support.