At DOONAILS, I handled German-language customer emails about orders, returns, deliveries, and complaints. I managed Shopify orders, refunds, cancellations, and replacement shipments.
At OSKAR KINDERLAND, I responded to German-language questions about orders, deliveries, and complaints, checking order and shipping information to clarify customer concerns.
Earlier, I supported business customers at TUI and handled booking questions and complaints at Pegasus Airlines. At Betatur Turizm, İzmir, I was a self-employed managing director responsible for customer service and coordinating tourism services.
