Tsokolo Monyatso

I’m a customer-focused professional with hands-on experience in Zendesk, Asana, and Microsoft Teams. I respond to customer inquiries via phone, email, live chat, and social media, providing accurate information about products, services, and company policies while maintaining quality even with a high volume of requests.

In my roles as a Customer service agent and Customer Service Representative, I resolve customer complaints and issues professionally, manage and update customer tickets using Zendesk, and follow up to ensure problems are fully resolved. I’m detail-oriented with customer record updates and confident coordinating with teams through Microsoft Teams to deliver a consistently positive customer experience.