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BK@benjaminkasasa
Client relations officer passionate about digital transformation and service quality.
ZimbabweI am a dedicated professional with a bachelor's degree in Information Technology from Makerere University. My experience spans across various sectors including Health, Banking, and Education, where I have honed my skills in client relations, digital learning, and relationship management. I am passionate about driving work culture transformations and enhancing service quality, which I believe are crucial for any organization's success.
Throughout my career, I have successfully spearheaded digital transformation initiatives and cultivated valuable business partnerships. My role as a Client Relations Officer at Lancet Laboratories involved establishing and developing professional contacts, resolving client queries, and ensuring client satisfaction with our products and services. I thrive in team environments and am motivated by challenges, always striving to implement innovative ideas that lead to project success.
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Work history, roles, and key accomplishments
Lancet Laboratories
Jan 2024 - Dec 2024 (11 months)
Established and developed professional contacts with clients, resolving daily queries and acting as a point of escalation for complaints. Assisted in boosting monthly sales and performance, ensuring client satisfaction with company products and services.
Bank of Africa
May 2019 - Apr 2021 (1 year 11 months)
Recruited new customers by signing them up for bank accounts, credit applications, and other products and services. Achieved sales and portfolio management targets by selling bank products and services, and provided after-sales and advisory services to customers.
Dream Africa
Jul 2018 - Apr 2019 (9 months)
Equipped students with computer skills through scratch coding and provided computer maintenance. Led the design and production of learning solutions, and conducted market research to identify marketing opportunities.
Degrees, certifications, and relevant coursework
MUBachelor of Information Technology, Information Technology
Obtained a Bachelor's degree in Information Technology. Gained foundational knowledge and skills in various aspects of IT.
U.A.C.E Certificate
Completed the Uganda Advanced Certificate of Education (U.A.C.E). This certificate signifies completion of advanced secondary education.
U.C.E Certificate
Completed the Uganda Certificate of Education (U.C.E). This certificate signifies completion of ordinary secondary education.
P.L.E Certificate
Completed the Primary Leaving Examination (P.L.E). This certificate signifies completion of primary education.
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