Mandlenkosi Gordon
@mandlenkosigordon
I resolve high-volume customer issues through fast, accurate email, chat, and digital queue support.
South AfricaWhat I'm looking for
I manage high-volume customer inquiries, tracking updates, and order exceptions for independent logistics and on-demand platforms.
I resolve delayed-order and missing-item complaints with clear, empathetic written communication while navigating GPS tracking, customer notes, and vendor notifications under tight time constraints.
I'm trained in Zendesk Agent Workspace workflows and Google Workspace, with verified 38 WPM typing speed, and I'm ready for full-time remote non-voice contractor work.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations Specialist
Independent Logistics & On-Demand Platforms
Aug 2025 - Present (1 year 1 month)
Managed high-volume daily customer inquiries, tracking updates, and order exceptions via digital platform dashboards. Handled written complaints and de-escalation while navigating live GPS tracking and vendor notifications to resolve delivery issues.
Education
Degrees, certifications, and relevant coursework
National Senior Certificate
National Senior Certificate, General
Completed the National Senior Certificate (Matric) qualification.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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