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Tshepiso Jafta

@tshepisojafta

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Operations leader building SOPs and AI automation to drive efficiency across complex, high-pressure teams.

South Africa

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What I'm looking for

I’m looking for a role where I can lead operations in complex, high-accountability environments—building SOPs, improving performance with metrics, and shipping automation that scales across teams.

I’m an operations professional with 5+ years of experience managing daily operations, building SOPs from scratch, and driving efficiency across high-pressure organizations. I bring structure to complex environments—whether I’m creating operational playbooks, automating manual processes, or coordinating cross-functional teams.

Currently, I run daily operations for a U.S.-based investment network, coordinating across trading, treasury, finance, and compliance functions for a 40+ member team. I manage capacity planning across 20+ concurrent initiatives, developed and implemented operational policies, SOPs, and playbooks from scratch, and built an AI-powered daily briefing pipeline that converts high-volume communications into structured, actionable summaries.

My background also sits at the intersection of operations, legal, and technology. Previously, I managed operations at the Constitutional Court of South Africa for nearly four years, supporting a Justice with workload management, cross-functional coordination, and stakeholder communications under zero-defect standards—producing decision-ready briefings and implementing a structured filing and retrieval system.

I also build AI-powered automation tools, including a production platform for legal professionals (LexFlow) and compliance pipelines for KYC/AML workflows. From workflow automation with n8n and custom API integrations to audit-ready logging, I focus on scalable systems, transparency through documentation, and adoption without dependency on the original builder.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Optimist Investment & Advisory Group

Jan 2025 - Present (1 year 5 months)

Ran day-to-day operations for a U.S.-based investment & advisory group, supporting 40+ members across trading, treasury, finance, and research functions. Built SOPs and playbooks, managed capacity planning for 20+ concurrent initiatives, and launched an AI-powered daily briefing pipeline to deliver structured summaries to the network.

Cross functional Coordination Operations Management Strategic Execution SOP Development Capacity Planning AI Powered Data Pipelines Dashboard Reporting Stakeholder Management Client Escalation Management Team Onboarding & Coaching

Current

AI Engineer & Automation Specialist

Current

Independent

Jan 2024 - Present (2 years 5 months)

Built LexFlow, an AI-powered platform for legal professionals that automates voice-to-billing workflows using Python and FastAPI, with React UI and WhatsApp integration. Developed automated KYC/AML/FICA compliance pipelines and workflow automations using n8n and API integrations with audit-ready logging.

Python fastAPI React Supabase WhatsApp Integration Workflow Automation Audit Logs API Integration

Research & Due Diligence Analyst

Independent

Jan 2021 - Jan 2024 (3 years)

Managed multiple concurrent due diligence and research streams remotely, completing reviews across 20+ investment projects covering team, regulatory standing, and risk exposure. Founded and operated a private intelligence community, coordinating content delivery and operational workflows across active workstreams.

Due Diligence Risk Assessment Executive Reporting Data Analysis Remote Operations Project Management Time Management

Vacation Student (Winter Program)

Bowmans

Jun 2022 - Jul 2022 (1 month)

Completed a winter vacation program rotation at a law firm, gaining practical exposure to corporate legal operations and supporting daily legal tasks. Developed professional skills through structured practice area rotations focused on commercial practice.

Legal Operations Legal Support Commercial Practice Exposure Confidentiality Professional Development

Operations & Exec Support

Constitutional Court of South Africa

Jan 2018 - Oct 2021 (3 years 9 months)

Managed daily operations for a Constitutional Court Justice’s private chambers, coordinating concurrent matters with competing deadlines and strict accuracy expectations. Produced decision-ready briefings, facilitated collaboration across internal and external stakeholders, and maintained confidential record-keeping while improving filing and retrieval efficiency.