Tshegofatso Tshegofatso
@tshegofatsotshegofat
Compassionate health promotion officer and experienced call centre agent skilled in elderly care and customer service.
South AfricaWhat I'm looking for
I am a dedicated Health Promotion Officer and former call centre agent with hands-on experience supporting elderly residents and providing customer-focused telemarketing services. I hold certificates in Health Promotion, Computer Literacy, Office Administration and related customer service skills.
At Soweto Old Age Home I assist residents with daily living activities, medication adherence, and accompaniment to appointments, and previously I handled sales, cold calling, and customer queries at a telemarketing call centre.
I bring strong communication, problem-solving, and Microsoft Office skills and perform well under pressure. I am motivated to grow in roles that combine compassionate care and client engagement.
Experience
Work history, roles, and key accomplishments
Health Promotion Officer
Soweto Old Age Home
Sep 2024 - Present (11 months)
Provide daily personal care and medication support to elderly residents, ensuring adherence and dignity; assist with feeding, bathing, dressing, and accompany residents to appointments.
Call Centre Agent
Globalised Team Telemarketing Call Centre
Mar 2023 - Dec 2023 (9 months)
Performed outbound cold calls and inbound customer support to sell products, handle queries, and resolve customer issues while maintaining call documentation.
Education
Degrees, certifications, and relevant coursework
Namedi Secondary School
National Senior Certificate, Secondary Education
Obtained National Senior Certificate from Namedi Secondary School in 2021.
Career Computer College
Certificate, Computer Literacy, Office Administration, Call Centre, Data Capture, Reception, Customer Care
2023 -
Completed certificates in computer literacy, office administration, call centre operations, data capture, reception, and customer care at Career Computer College in 2023.
Saint Ignatious College
Certificate of Health Promotion Officer, Health Promotion
2024 -
Certificate of Health Promotion Officer from Saint Ignatious College in 2024.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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