Noluthando Letlape
@noluthandoletlape
Customer service professional with 3+ years in high-volume call centers.
South AfricaWhat I'm looking for
I am a confident, reliable customer service professional with over three years' experience in high-volume call center environments, supporting U.S., U.K., and South African clients. I consistently handle outbound and inbound calls, follow up on client queries across phone, email and SMS, maintain accurate records and trackers, and escalate issues using proper procedures to ensure timely resolutions.
I am detail-oriented, self-driven and comfortable working remotely or hybrid, with proven performance in appointment scheduling, policy compliance follow-ups, complaint resolution and upselling in sales-focused roles. I am currently pursuing a National Diploma in Tourism Management and bring resilience under pressure, strong written and verbal communication, and a proactive, solutions-driven approach to customer care.
Experience
Work history, roles, and key accomplishments
Junior Query Agent
Universal Healthcare
Nov 2022 - Present (2 years 11 months)
Handle outbound and inbound calls for medical scheme beneficiaries, schedule chronic medication appointments, maintain accurate client records, and escalate issues to internal departments to ensure timely resolutions.
Customer Care Agent
Icontact
Jan 2022 - Dec 2022 (11 months)
Responded to inbound calls, resolved client queries, conducted follow-ups, and ensured compliance when recording shareholder votes while maintaining professional multi-channel communication.
Product Promoter
Magic Wash
Jan 2021 - Dec 2021 (11 months)
Promoted hand wash products through direct customer engagement, provided product demonstrations, and applied upselling techniques to increase sales.
Call Center Agent
DH Digital
Jan 2020 - Dec 2020 (11 months)
Managed outbound sales calls for insurance products, handled customer complaints with tailored resolutions, and met individual performance targets while working independently.
Actress / Screen Role Player
Zoe TalentAgency
Jan 2009 - Dec 2010 (1 year 11 months)
Performed national TV screen roles including appearances on Yo.TV (SABC 1), contributing to productions through acting and on-screen role playing.
Education
Degrees, certifications, and relevant coursework
Hoƫrskool Die Adelaar
Senior Certificate, General Education
Completed Senior Certificate (Matric) at Hoƫrskool Die Adelaar.
UAUniversity of South Africa
National Diploma, Tourism Management
Enrolled in a National Diploma in Tourism Management; studies currently on hold due to self-funding.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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