Open to opportunities

Tshegofatso Therego

@tshegofatsotherego

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Strategic Executive Support Officer with over 10 years of experience.

Botswana

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What I'm looking for

I am looking for a role that values strategic input and offers opportunities for professional growth.

I am a strategic and results-oriented Executive Support Officer with over 10 years of progressive experience in supporting executive leadership. My expertise lies in corporate governance, strategic planning, stakeholder management, and project coordination. As a Registered Company Secretary with the Association of Business Consultants of Botswana (ABCB), I excel in board reporting, policy review, and high-level administrative operations.

Throughout my career, I have demonstrated a proven ability to thrive in fast-paced environments while maintaining discretion and driving operational excellence. I have facilitated part-time training in Business Administration, covering essential topics such as customer service, business management, and change management. My commitment to organizational success is evident in my strategic approach to executive support and my dedication to fostering strong stakeholder relationships.

Experience

Work history, roles, and key accomplishments

Current

Executive Officer

Current

Botswana Power Corporation

Feb 2019 - Present (6 years 5 months)

Provided strategic, administrative, and operational support to Executives, coordinating board and executive reporting, policy reviews, and audit response documentation. Played a lead role in SAP system rollout training and facilitated procurement and monitored office budget for optimal cost efficiency.

Executive Support Board Reporting Policy Reviews SAP Procurement Budget Management Stakeholder Management performance reporting

Current

Part-Time Trainer – Business Administration Short Courses

Current

Various Institutions / Clients

Delivered tailored training sessions to professionals and small business owners on key business administration topics, including customer service, business management, and change management. Developed training materials, facilitated workshops, and assessed learning outcomes.

Training Delivery Facilitation Curriculum Development Business Administration Customer Service Change Management

Business Development Officer

BA ISAGO University

Apr 2014 - Present (11 years 3 months)

Analyzed budgets, expenses, and revenues to develop growth strategies and coordinated infrastructure and project development across the university. Supported the Board Secretary in compiling board reports and coordinating board meetings.

Budget Analysis Project Coordination Board Support Regulatory Compliance

Executive Assistant

BA ISAGO University

Mar 2011 - Present (14 years 4 months)

Compiled and monitored the university’s Performance Action Plan (PAP) and supported project planning and strategic alignment with institutional goals. Liaised with departments and supported corporate governance adherence.

Performance Monitoring Project Planning Corporate Governance Staff Performance Agreements

Training Coordinator and External Audit Assistant

Global Business Network / Kauya and Partners

Jan 2010 - Present (15 years 6 months)

Coordinated leadership and business training programmes and assisted in developing and implementing consulting materials and training guides. Conducted audits and supported clients with statutory compliance.

Auditing Statutory Compliance Content Co Authoring

Call Centre Agent

Orinoco Call Centre

Jan 2004 - Present (21 years 6 months)

Handled inbound customer service calls related to mobile services, resolving queries regarding lost/stolen phones, service issues, and billing complaints. Maintained a high level of professionalism and client satisfaction.

Customer Service Query Resolution Customer Satisfaction