Looking for a job

Tshegofatso Segope

@tshegofatsosegope

I resolve customer escalations, reservations issues, and support inquiries across phone, email, live chat, and CRM systems.

South Africa

Message

What I'm looking for

I'm looking for a customer service or client support role where I can resolve customer issues, manage escalations, maintain accurate records, and deliver high-quality support across multiple channels.

At Quantanite, I handle customer escalations, resolve complex service issues, maintain accurate CRM records, and build positive client relationships. I also support reservations by managing changes, cancellations, booking issues, pricing, availability, and company-policy communication.

Previously at iContact BPO and the Department of Basic Education, I supported customers, learners, and educators across phone, email, and live chat. I document cases accurately, provide troubleshooting support, coordinate escalations, and help people access the information and services they need.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate

Current

Quantanite

Nov 2025 - Present (10 months)

Handle customer escalations and resolve complex service issues. Maintain accurate records of customer interactions using CRM systems and build positive client relationships.

Customer Service Escalation Management CRM Systems Problem Solving Record keeping Attention To Detail Customer Relationship Management

Current

Customer Service Representative

Current

Quantanite

Mar 2025 - Present (1 year 6 months)

Assisted customers with reservations, changes, and cancellations. Updated booking information accurately and resolved booking issues professionally.

Customer Service Reservations Management Record keeping Problem Solving

Customer Care Agent

iContact BPO

Aug 2024 - Feb 2025 (6 months)

Responded to customer inquiries via phone, email, and live chat. Resolved issues while maintaining high satisfaction levels and documented interactions accurately.

Customer Service Email Support Phone Support Live Chat Problem Solving Record keeping Troubleshooting Upselling

Learner Support Agent

Department of Basic Education

Mar 2021 - Feb 2022 (11 months)

Supported learners and educators through multiple communication channels. Assisted with platform navigation and course access, maintaining records and escalating complex cases.

Customer Service Record keeping Problem Solving