Tsafy JessicaTJ
Open to opportunities

Tsafy Jessica

@tsafyjessica

Bilingual customer success analyst with project management experience.

Madagascar

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a bilingual customer success analyst with a strong background in project management, I have successfully managed over 30 projects in the body shop consulting industry. My experience includes leading teams and ensuring customer satisfaction through effective communication and problem-solving skills. I am passionate about delivering high-quality service and fostering positive relationships with clients.

In my previous role as an IT assistant, I was responsible for migrating data between software systems, showcasing my technical proficiency and attention to detail. My ability to perform under pressure is demonstrated through my experience handling over 90 customer calls daily, where I provided support and guidance to clients in both English and French.

With a commitment to continuous learning, I have completed various trainings in customer service and industry-specific skills, which have equipped me with the tools necessary to excel in dynamic environments. I am eager to leverage my skills and experiences to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

LD

English Teacher

Lycée les Nids d’Anges

Jan 2019 - Mar 2019 (2 months)

Taught English to all high school classes, fostering a positive learning environment. Prepared and delivered comprehensive lesson plans.

EM

English Teacher

EPF (French Elementary School in Madagascar)

Mar 2019 - Present (6 years 3 months)

Served as the main English teacher for all classes at the French Elementary School. Developed and delivered engaging lessons to students.

Education

Degrees, certifications, and relevant coursework

AF

Alliance Française

Advanced diploma, French Language

Grade: C1

Obtained an advanced diploma in French language, demonstrating a high level of proficiency. This certification signifies a comprehensive understanding and ability to communicate effectively in French.

AF

Alliance Française

Advanced diploma, French Language

Grade: B2

Achieved an advanced diploma in French language, indicating a strong command of the language. This diploma reflects a solid foundation in French communication skills.

CS

Catholic High School

Baccalaureate Diploma, High School Graduation

Grade: Honours

Graduated with a Baccalaureate Diploma with honors, signifying academic excellence. This achievement reflects a strong performance throughout high school.

CS

Catholic High School

Secondary school certificate, Secondary Education

Obtained the BEPC, a secondary school certificate. This certification marks the completion of secondary education.

Tech stack

Software and tools used professionally

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Tsafy Jessica - IT Assistant - Locke and Partners | Himalayas