Open to opportunities

Tsafy Jessica

@tsafyjessica

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Bilingual customer success analyst with project management experience.

Madagascar

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a bilingual customer success analyst with a strong background in project management, I have successfully managed over 30 projects in the body shop consulting industry. My experience includes leading teams and ensuring customer satisfaction through effective communication and problem-solving skills. I am passionate about delivering high-quality service and fostering positive relationships with clients.

In my previous role as an IT assistant, I was responsible for migrating data between software systems, showcasing my technical proficiency and attention to detail. My ability to perform under pressure is demonstrated through my experience handling over 90 customer calls daily, where I provided support and guidance to clients in both English and French.

With a commitment to continuous learning, I have completed various trainings in customer service and industry-specific skills, which have equipped me with the tools necessary to excel in dynamic environments. I am eager to leverage my skills and experiences to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

IT Assistant

Locke and Partners

Feb 2025 - May 2025 (3 months)

Responsible for the migration of data from software A to software B. Ensured smooth transition and data integrity during the process.

Data Migration Software Implementation IT Support Data Management System Integration

Project Manager

Locke and Partners

Jun 2024 - Dec 2024 (6 months)

Managed over 30 projects within the body shop industry, primarily across Europe. Oversaw project lifecycles from initiation to completion, ensuring successful delivery.

Project Management Client Management European Market Project Planning

Bilingual Customer Success Analyst

Locke and Partners

Dec 2023 - Jun 2024 (6 months)

Conducted daily Microsoft Teams video calls with French-speaking customers. Provided comprehensive reporting and insights to the English-speaking team.

Customer Success Microsoft Teams Reporting Client Relationship Management Data Analysis

Secretary

Lakay Entreprise

Jul 2020 - Jun 2021 (11 months)

Managed paperwork, sent emails, and arranged travel logistics. Organized office items efficiently to maintain a productive environment.

Administrative Support Document Management Communication

Customer Service Representative

Teleperformance Madagascar

Sep 2022 - Present (2 years 9 months)

Handled over 90 daily telephone calls, advising customers on purchased services. Maintained professionalism and courtesy while resolving issues with unsatisfied callers, archiving calls in the database.

Customer Service Conflict Resolution Communication Problem Solving CRM Software

English Teacher

Lycée les Nids d’Anges

Jan 2019 - Mar 2019 (2 months)

Taught English to all high school classes, fostering a positive learning environment. Prepared and delivered comprehensive lesson plans.

High School Education Lesson planning

Camp Counselor

Camp of the Cross Ministries

May 2018 - Aug 2018 (3 months)

Provided guidance and supervision to campers in a Bible camp setting. Organized and led various camp activities.

Youth Leadership Mentoring Child Supervision Teamwork Communication Event Coordination

English Teacher

EPF (French Elementary School in Madagascar)

Mar 2019 - Present (6 years 3 months)

Served as the main English teacher for all classes at the French Elementary School. Developed and delivered engaging lessons to students.

Curriculum Development Classroom Management

Education

Degrees, certifications, and relevant coursework

Alliance Française

Advanced diploma, French Language

Grade: C1

Obtained an advanced diploma in French language, demonstrating a high level of proficiency. This certification signifies a comprehensive understanding and ability to communicate effectively in French.

Alliance Française

Advanced diploma, French Language

Grade: B2

Achieved an advanced diploma in French language, indicating a strong command of the language. This diploma reflects a solid foundation in French communication skills.

Catholic High School

Baccalaureate Diploma, High School Graduation

Grade: Honours

Graduated with a Baccalaureate Diploma with honors, signifying academic excellence. This achievement reflects a strong performance throughout high school.