Razafilahy Stephan Thierry
@razafilahystephanthi
IT professional with over 3 years of technical support experience.
What I'm looking for
As a dedicated IT professional with over three years of experience, I have honed my skills in technical support, project management, and BPO services. I founded a successful call center in Madagascar, showcasing my ability to lead and innovate in the tech industry. My approach is results-oriented, and I pride myself on my excellent communication and problem-solving skills.
Currently, I serve as a Project Manager and IT Support at MG Company, where I manage IT projects and provide technical support to users. My role involves incident resolution and creating technical documentation to enhance user training. Additionally, I lead Malagasy Generation, a contact center and BPO, where I oversee operations and foster partnerships with international clients like Amazon and Alibaba.
With a strong educational background, including a BTS in Computer Science and a C2 certification in English, I am well-equipped to tackle challenges in the tech field. I am fluent in French and Malagasy, which allows me to communicate effectively in diverse environments.
Experience
Work history, roles, and key accomplishments
Founder & Manager
Malagasy Generation
Jan 2023 - Present (2 years 6 months)
Founded and directed a call center and BPO, establishing partnerships with international clients like Amazon and Alibaba. Supervised support activities, data entry, and content moderation.
Project Manager & IT Support
MG Company
Jan 2022 - Present (3 years 6 months)
Managed IT projects and oversaw operations, ensuring smooth execution and timely completion. Provided technical support to users and resolved incidents efficiently, minimizing downtime.
English Teacher
SAEC & École Sacré-Cœur
Jan 2021 - Present (4 years 6 months)
Taught English, focusing on both oral and written communication skills. Adapted pedagogical content to suit various student levels and learning needs.
Education
Degrees, certifications, and relevant coursework
Université de Toamasina
BTS en Informatique, Informatique
Completed a Brevet de Technicien Supérieur (BTS) in Computer Science. This program provided a strong foundation in various aspects of information technology.
ITTI
Certification Anglais niveau C2, English Language
Grade: C2
Achieved C2 level certification in English from ITTI. This demonstrates advanced proficiency in the English language, including comprehension, speaking, and writing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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