Open to opportunities

Razafilahy Stephan Thierry

@razafilahystephanthi

Message

IT professional with over 3 years of technical support experience.

Madagascar

Message

What I'm looking for

I am looking for a role that allows me to leverage my IT skills in a collaborative environment, with opportunities for growth and development.

As a dedicated IT professional with over three years of experience, I have honed my skills in technical support, project management, and BPO services. I founded a successful call center in Madagascar, showcasing my ability to lead and innovate in the tech industry. My approach is results-oriented, and I pride myself on my excellent communication and problem-solving skills.

Currently, I serve as a Project Manager and IT Support at MG Company, where I manage IT projects and provide technical support to users. My role involves incident resolution and creating technical documentation to enhance user training. Additionally, I lead Malagasy Generation, a contact center and BPO, where I oversee operations and foster partnerships with international clients like Amazon and Alibaba.

With a strong educational background, including a BTS in Computer Science and a C2 certification in English, I am well-equipped to tackle challenges in the tech field. I am fluent in French and Malagasy, which allows me to communicate effectively in diverse environments.

Experience

Work history, roles, and key accomplishments

Current

Founder & Manager

Current

Malagasy Generation

Jan 2023 - Present (2 years 6 months)

Founded and directed a call center and BPO, establishing partnerships with international clients like Amazon and Alibaba. Supervised support activities, data entry, and content moderation.

BPO Client Relationship Management Data Entry Content Moderation

Current

Project Manager & IT Support

Current

MG Company

Jan 2022 - Present (3 years 6 months)

Managed IT projects and oversaw operations, ensuring smooth execution and timely completion. Provided technical support to users and resolved incidents efficiently, minimizing downtime.

Project Management IT Support Technical Documentation User Training

English Teacher

SAEC & École Sacré-Cœur

Jan 2021 - Present (4 years 6 months)

Taught English, focusing on both oral and written communication skills. Adapted pedagogical content to suit various student levels and learning needs.

Curriculum Development Pedagogical Adaptation Written Communication

Education

Degrees, certifications, and relevant coursework

Université de Toamasina

BTS en Informatique, Informatique

Completed a Brevet de Technicien Supérieur (BTS) in Computer Science. This program provided a strong foundation in various aspects of information technology.

ITTI

Certification Anglais niveau C2, English Language

Grade: C2

Achieved C2 level certification in English from ITTI. This demonstrates advanced proficiency in the English language, including comprehension, speaking, and writing.