Open to opportunities

Marinah Sitraka Rabeson

@marinahsitrakarabeso

Je suis Project Manager orientée résultats, experte en gestion des risques, KPI et coordination d’équipes multiculturelles.

Madagascar

Message

What I'm looking for

Je veux piloter des projets stratégiques de bout en bout, avec une forte culture KPI/SLA, gestion des risques et satisfaction client. J’aime cadrer, sécuriser les jalons et transformer les besoins en solutions concrètes, dans un environnement collaboratif et orienté amélioration continue.

Avec 7 ans d’expérience dans la gestion de projets complexes et la coordination d’équipes multiculturelles, je me positionne comme un partenaire de confiance pour accompagner des projets stratégiques ambitieux. Je crée un cadre clair et structuré, alliant maîtrise des risques et performance durable, tout en plaçant la satisfaction client et la collaboration au cœur de mes actions.

Je pilote la création d’offres et de devis, j’analyse les besoins, je cadre et j’estime les charges, puis je sécurise les jalons, échéances et livrables via un pilotage KPI/SLA et des reportings. De la PRA à la migration/optimisation d’infrastructures et à la gestion du cycle de vie des projets, j’apporte une valeur tangible et durable, avec une posture proactive orientée amélioration continue.

Experience

Work history, roles, and key accomplishments

Current

Project Manager & BA Manager

Current

Pulse Andranomena

Sep 2023 - Present (2 years 9 months)

Created commercial quotes and offers, and managed timesheets, validations, and invoicing. Drove milestones, deadlines, and deliverables while coordinating stakeholders and producing KPI/SLA reporting.

Project Management KPI Reporting Invoicing Timesheets Governance (COPIL REX)

Operations Manager

Smartelia Behoririka

Jul 2022 - Aug 2023 (1 year 1 month)

Managed operations across client projects, including lifecycle/tiering and resource optimization. Produced strategic reporting based on KPI/OKR and supported compliance and budget/forecast tracking.

Project Portfolio Management Resource Optimization Risk Management Compliance Budgeting & Forecasting KPI Tracking Stakeholder Management Team Leadership

Onboarding Manager

Smartelia Behoririka

May 2021 - Jul 2022 (1 year 2 months)

Evaluated feasibility of new projects and supervised onboarding plan coordination. Maintained onboarding tracking dashboards and ensured quality by supporting processes and team alignment.

Onboarding Management Feasibility Analysis Process Improvement Dashboards Quality Assurance Project Planning

Senior Project Coordinator

Smartelia Behoririka

Nov 2019 - Apr 2021 (1 year 5 months)

Defined and implemented operational strategy for projects. Monitored KPI/SLA for profitability and client retention, and supported development of team expertise and reporting to leadership.

Operational Strategy Client Retention Project Reporting Continuous Improvement

Project Coordinator

Smartelia Behoririka

Nov 2018 - Oct 2019 (11 months)

Coordinated mission planning and team organization while supervising execution in line with standards. Managed team leave/absence and supported certification kit setup and discussions with managers.

Mission Management Standards Compliance Reporting

Junior Administrative Assistant

Smartelia Behoririka

Jan 2017 - Oct 2018 (1 year 9 months)

Provided personal assistance with agenda management and appointment planning, and handled multichannel customer support (calls, tickets, chat, and social networks). Managed administrative tasks including bank reconciliations, payroll, expense notes, training organization, and office procurement/logistics.

Multichannel Support Ticketing Systems Bank Reconciliation Payroll Support Expense Management training coordination Office Management Procurement

Client Services Advisor

Outremer Telecom (Intelcia)

Aug 2017 - Oct 2017 (2 months)

Advised clients by mastering SFR offers and services to meet specific needs and deliver proactive support. Ensured follow-up on invoices with targeted reminders and supported KPI/OKR performance tracking and reporting.

KPI Tracking Process Optimization Multicultural Stakeholder Coordination Reporting Resource Allocation

Export & Logistics Intern

Lecofruit (Groupe Basan)

Jun 2017 - Aug 2017 (2 months)

Supported export and logistics operations for bulk green beans, including customs documentation and purchase order preparation. Contributed to stock/ERP activities using Odoo and supported e-commerce workflows using Zendesk, Shopify, and Magento.

Customs Documents Odoo E Commerce Operations Team Communication Tools (Slack Zoom Teams)Time Management

B2B Commerce Intern

CMA CGM

Jul 2016 - Sep 2016 (2 months)

Assisted the commercial department by checking vessel loading capacity against bookings and forecasts. Supported analysis of loading plans, shipment route control, and allocation of physical vessel slots for dedicated lines.

Vessel Loading Control Booking And Forecasting Analysis Loading Plan Route Shipment Monitoring Logistics Coordination Capacity Planning

Public Relations Intern

Caisse d’Epargne de Madagascar

Aug 2015 - Oct 2015 (2 months)

Supported strategic marketing activities by assisting with corporate image monitoring and public relations initiatives. Helped organize events and maintained relations with the press.

Public Relations Media Relations Marketing Support Reporting To Leadership

Education

Degrees, certifications, and relevant coursework

IST Ampasampito

Master II en Management d’entreprise, Management d’entreprise

2021 - 2022

Master II en management d’entreprise axé sur l’amélioration continue et la réflexion sur les systèmes et processus. Option création d’activité et de projet, avec un rôle de responsable d’onboarding.

IST Ampasampito

Licence en Marketing et Commerce, Marketing et Commerce

2017 -

Licence en marketing et commerce avec une option marketing international et commerce extérieur. Étude de la faisabilité et évaluation des résultats après mise en œuvre de projets.

LTC Ampefiloha

Baccalauréat (Série technique G3), Techniques commerciales

2013 -

Baccalauréat série technique (G3) avec une option techniques commerciales. Acquisition et application de compétences liées au marketing et au commerce extérieur/à la vente.

LTC Ampefiloha

BEP (Brevet d’Etudes Professionnel), Gestion de patrimoine

2012 -

Brevet d’études professionnelles (BEP) avec un focus sur la gestion de patrimoine. Participation à des activités liées au développement d’expertises et à la promotion des ressources.