At SSIS India, I supported Abbott India field users with laptop and application issues, including E-Secondary, ASTA, E-Learning, and Sales force.
I managed client issues through HEAT Call logging and deployed patches and software using Dell Distributed Device Management Console. I also supported LAN connectivity, email clients, and end-user hardware and software.
At NityoInfotech, I provided similar service desk support for Abbott India, tracking calls through resolution or escalation and maintaining user support systems. I received a performance-based certificate for 1Point IT support.
Earlier, I worked in helpdesk and desktop support roles at Adecco India, Option Computers, Embee Software, Orient Technologies, OmnitechInfosolutions, and Lynx Computers. My work included desktop and peripheral troubleshooting, Windows installation, and user support.
