Open to opportunities

Gopinath Sampath

@gopinathsampath

IT Support Team Leader at Armtech Computer Services supporting TNEB users and tracking technical tickets and SLA response times.

India

Message

What I'm looking for

I'm seeking IT support roles with on-site, hybrid, or remote work, depending on role requirements.

At Armtech Computer Services, I led and supported Desktop Support Engineers at the TNEB onsite location, assigning technical tickets and monitoring SLA response and resolution times. I also supported internal applications and users, troubleshot LAN/WAN issues, and maintained IT inventory.

Previously, at Armtech Computer Services and Sysnet Global Technologies at RBI, I provided desktop and end-user support, managed Active Directory users and groups, and troubleshot Windows systems and network connectivity. I also supported CCTV monitoring and assisted with IP camera installation and configuration.

Experience

Work history, roles, and key accomplishments

Team Leader – IT Support

Armtech Computer Services Pvt. Ltd.

Jul 2025 - Jan 2026 (6 months)

Led and supported a team of Desktop Support Engineers, assigned technical tickets, monitored SLA response and resolution times, and provided troubleshooting for LAN/WAN connectivity and Windows OS issues.

Team Leadership Ticket Management SLA Monitoring LAN WAN Troubleshooting Windows Active Directory IT Inventory Management Antivirus Patch Management ITIL

FMS Engineer/Desktop Support Engineer

Armtech Computer Services Pvt. Ltd.

Jun 2023 - Jan 2025 (1 year 7 months)

Provided desktop and end-user technical support, managed Active Directory users and groups, supported LAN connectivity, and assisted with CCTV/IP camera installation and configuration.

Desktop Support Active Directory LAN Troubleshooting Windows Server 2016 Printers Scanners Webex Linux MacOS CCTV IP Cameras Trend Micro Antivirus

Desktop Support Engineer

Sysnet Global Technologies

Apr 2022 - Jun 2023 (1 year 2 months)

Installed and troubleshot Windows 10/11, managed user profiles in Active Directory, performed network cabling and patching, and provided day-to-day technical support to end users.

Windows 10 Windows 11 Active Directory Network Cabling Ticketing Tools OSI 7 Layer Model Outlook Desktop Computer Assembly Software Installation

Customer Support Engineer

Dotcom

Jan 2020 - Jan 2022 (2 years)

Worked in customer service and technical support functions, providing backend customer support and assisting with technical and service-related requirements.

Customer Service Technical Support Backend Support

Customer Sales Executive

V5 Global Services Pvt. Ltd.

Jan 2018 - Jan 2020 (2 years)

Facilitated sales of products and services, performed business-to-business sales activities, and supported customer prospecting and territory management.

Sales B2B Sales Sales Prospecting Territory Management Client Communication

Desktop Support Engineer

HPIT World

Jan 2016 - Jan 2017 (1 year)

Configured hardware, devices, and software for employee workstations, installed and upgraded hardware/software, and maintained accurate inventory records.

Hardware Configuration Software Installation Malware Removal Inventory Management Workstation Setup