Bhushan Manapure
@bhushanmanapure
I am a Service Desk Supervisor with 8+ years delivering technical support and incident management.
IndiaWhat I'm looking for
I am an experienced Service Desk Supervisor and Senior Engineer with 8+ years in technical support, incident management, and service desk leadership. I currently work as a Senior Engineer at Wissen Infotech and have held supervisory and lead roles at Tata Consultancy Services, Team Computers, Datatech, Progressive Infotech, and others.
My technical strengths include Active Directory, ServiceNow, SCCM, Windows and macOS support, VPN and MFA solutions, remote-support tools, and printer/scanner troubleshooting. I am SLA-focused, strong in people management, reporting and documentation, and motivated to drive operational excellence while continuously learning.
Experience
Work history, roles, and key accomplishments
Senior Engineer
Wissen Infotech Pvt. Ltd.
Oct 2023 - Present (1 year 10 months)
Providing senior-level service desk and incident management, handling complex escalations and ensuring SLA adherence across enterprise endpoints since October 2023.
Service Desk Supervisor
Tata Consultancy Services
Jul 2022 - Oct 2023 (1 year 3 months)
Supervised service desk operations and incident management, coordinating escalations and maintaining SLA compliance during a 15-month tenure.
Helpdesk Lead
Team Computers Pvt. Ltd.
Oct 2020 - Jun 2022 (1 year 8 months)
Led helpdesk team operations and incident resolution, improving support workflows and coordinating cross-functional escalations from October 2020 to June 2022.
Desktop Support Lead
Datatech Computers Pvt. Ltd.
Aug 2019 - Jul 2020 (11 months)
Managed desktop support and hardware troubleshooting for endpoints and peripherals, overseeing installations, imaging and escalation processes over a 11-month period.
Technical Support Engineer
Progressive Infotech Pvt. Ltd.
Nov 2017 - Jul 2019 (1 year 8 months)
Provided technical support and incident resolution for enterprise users, handling account access, Exchange troubleshooting and remote support from November 2017 to July 2019.
Junior Software Engineer
Blend IT Solution Pvt. Ltd.
Oct 2013 - Jul 2014 (9 months)
Worked on entry-level software tasks and technical projects, applying Microsoft .NET knowledge and supporting development and testing activities during 2013–2014.
Education
Degrees, certifications, and relevant coursework
BPBoard of Secondary Education, Madhya Pradesh
Secondary School Certificate, Secondary Education
Grade: 57.80%
Completed Secondary School Certificate (10th) from the Madhya Pradesh Board with 57.80%.
Board of Secondary Education, Madhya Pradesh
Higher Secondary Certificate, Higher Secondary Education
Grade: 55.57%
Completed Higher Secondary Certificate (12th) from the Madhya Pradesh Board with 55.57%.
RURashtrasant Tukadoji Maharaj Nagpur University
Bachelor of Science, Computer Science
Grade: 43.44%
Bachelor of Science in Computer Science from Rashtrasant Tukadoji Maharaj Nagpur University, completed with 43.44%.
RURashtrasant Tukadoji Maharaj Nagpur University
Bachelor of Engineering, Computer Science
Grade: 58.44%
Bachelor of Engineering in Computer Science from Rashtrasant Tukadoji Maharaj Nagpur University, completed with 58.44%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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