Open to opportunities

Trudi Van Geesbergen

@trudivangeesbergen

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Experienced manager with a strong background in operations and client relations.

United Kingdom

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What I'm looking for

I seek a role that values client engagement and operational excellence, offering growth opportunities.

I am a dedicated and results-driven manager with extensive experience in overseeing operations and enhancing customer experiences. Currently, I manage the Ricochet and Gregory stores, where I focus on performance monitoring, staff training, and inventory management. My role involves achieving revenue targets through detailed sales comparison reports and effective database management, utilizing tools like Lightspeed and Google Docs. I pride myself on delivering tailored personal styling advice and fostering strong client relationships, ensuring an exceptional in-store experience.

Previously, I managed a portfolio of 110 properties at The Travel Chapter, where I employed data-driven pricing strategies to optimize bookings and revenue. My ability to cultivate strong relationships with property owners and identify new business opportunities significantly contributed to maximizing company revenue streams. I have also held various positions that honed my skills in team coordination, customer service, and operational management, including roles in the restaurant industry and home care.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

Ricochet

Jan 2024 - Present (1 year 4 months)

Oversee operations of the Ricochet and Gregory stores, focusing on performance monitoring, staff training, inventory management, and enhancing customer experience. Collaborate with design teams for social media content and maintain high store presentation standards.

Operations Management Staff Training Inventory Management Customer Relationship Management Sales Reporting Google Docs

Property Manager

The Travel Chapter

Jan 2021 - Dec 2022 (1 year 11 months)

Managed a portfolio of 110 properties, utilizing data-driven strategies to optimize bookings and revenue. Fostered strong relationships with property owners and conducted performance updates while managing website content and compliance.

Property Management Data Analysis KPI Analysis Owner Relations Revenue Management Power BI Google Docs Zendesk

Assistant Manager

Misto

Jan 2020 - Jan 2022 (2 years)

Responsible for restaurant operations including opening/closing, scheduling, and stock management. Ensured high service standards and customer satisfaction while working in a fast-paced environment.

Customer Service Team Coordination Fast Paced Environment Communication Skills Bar Management

Online Assistant

Sainsburys

Feb 2021 - Mar 2021 (1 month)

Conducted fleet safety checks and coordinated delivery routes while managing customer complaints. Trained in GDPR for handling sensitive data.

Fleet Management Quality Control Complaint Handling GDPR Compliance Delivery Management

Home Care Assistant

Home Instead Senior Care

Apr 2019 - Jan 2020 (9 months)

Provided companionship and personal care to clients with dementia or MS, ensuring medication oversight and mobility support while assisting with household tasks.

Personal Care Companionship Dementia Care Medication Management Mobility

Education

Degrees, certifications, and relevant coursework

Kendal College

Foundation Diploma, Art and Design

2019 - 2020

Grade: Pass

Completed an Art & Design Foundation course, focusing on various artistic techniques and design principles, enhancing creative skills and knowledge in the field.

The Queen Katherine School

Secondary Education, General Education

2010 - 2017

Grade: AAB

Activities and societies: Bronze Duke of Edinburgh Award

Completed secondary education with a focus on advanced level qualifications in Art, Sociology, and Maths, alongside an advanced subsidiary level qualification in Psychology.