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Truc Nguyen

@trucnguyen2

Client Liaison Officer at Skylark Migration, auditing visa documents with 100% on-time submission accuracy.

At Skylark Migration, I handle visa applications by compiling, verifying, and auditing documents against requirements, with 100% on-time submission accuracy. I also maintain case records and prepare reports for senior consultants.

I’m the main contact between applicants and the immigration team, answering enquiries about regulations and required documents in professional English.

At AGS Worldwide Movers, I presented services to corporate clients and managed the sales cycle from prospecting to closing. I also organized and supported school events and built partnerships with schools.

At Zoop Health, I guided new clients through digital platform onboarding, resolved user problems, and shared technical feedback with the engineering team. Earlier, I taught IELTS classes at I-Educator English and translated academic and website content from English to Vietnamese during my internship at Students International Vietnam.

Experience

Work history, roles, and key accomplishments

Client Liaison Officer

Skylark Migration

Jan 2026 - Oct 2026 (9 months)

Handled around 20 visa applications per month, compiling, verifying and auditing documents against requirements, with 100% on-time submission accuracy. Served as the main point of contact between applicants and the immigration team, answering complex enquiries about regulations and required documents.

Document Verification Data Management Case Management Communication Skills Client Liaison Reporting

Consultant

AGS Worldwide Movers

Jan 2021 - Dec 2025 (4 years 11 months)

Called 10-20 leads per day and followed up through email outreach, networking events and in-person visits. Presented the company's services to corporate clients and managed the full sales cycle from prospecting to closing.

Sales Lead Generation CRM HubSpot Client Presentations Relationship Management Event Coordination

Customer Support Executive

Zoop Health

Jan 2020 - Dec 2021 (1 year 11 months)

Guided new clients through onboarding on digital platforms and resolved user problems independently. Supported the Sales team in preparing, sending and following up with new contracts and renewal contracts.

Customer Support Onboarding Problem Solving Contract Management Feedback Collection Reporting

Customer Service Executive

German Dental Clinic

Jan 2017 - Dec 2020 (3 years 11 months)

Welcomed and assisted individual and corporate clients, keeping satisfaction high throughout treatment plans. Provided administrative support to a team of 20+ employees, including calendars, expense reports and appointment coordination.

Customer Service Administrative Support Coordination Customer Satisfaction

IELTS Teacher

I-Educator English

Jan 2015 - Dec 2018 (3 years 11 months)

Taught IELTS preparation classes, 4-8 classes per week. Produced IELTS Speaking demo test videos for the center's YouTube channel.

Teaching IELTS Preparation Communication Skills Video Production

Student Visa Team Intern

Students International Vietnam

Jan 2016 - Dec 2016 (11 months)

Translated academic program descriptions, partner university criteria and website content from English to Vietnamese. Organized student documents to meet visa requirements.

Translation Document Organization Visa and Immigration Requirements English To Vietnamese

Education

Degrees, certifications, and relevant coursework

RMIT University Vietnam

Bachelor of Commerce, Commerce

2014 - 2017

Activities and societies: Member of the RMIT Student Ambassador Team (2015–2017): represented the university at public events, gave presentations and welcomed visitors.

Bachelor of Commerce with a minor in Human Resources. Member of the RMIT Student Ambassador Team from 2015 to 2017.