Nguyễn Linh Nga

Managed student, parent, and agent enquiries via Zoho Desk, monitored course progress, and maintained student records in LMS platforms. Also issued invoices and certification documents, and mentored team members.

Acted as key contact for academic enquiries, evaluated student assessment data, and managed scheduling, timesheets, and payroll for the English Department. Also assisted in recruitment and onboarding.

Provided consultations on learning pathways and managed academic quality across schools. Organized workshops and handled recruitment and evaluation of English teachers.

Provided information about Australian courses, assisted with enrolment and visa applications, and organized study tours. Also prepared quotes and tracked expenses.

Taught English at multiple levels and contributed to designing course books and study materials. Delivered professional development courses for English teachers.

Master of Business Administration degree from the University of Gloucestershire from 2010 to 2012.

Bachelor of English Language Teacher Education degree from the University of Languages and International Studies, VNU from 2005 to 2009.

Diploma in Administrative Procedures and Support in the Office from Workforce Academy Partnership/Alison.

Diploma in Financial Accounting from The National Program on Technology Enhanced Learning/Alison.

Accounts Management Using Xero from Training Facility UK / Alison.

Payroll Computation & Bookkeeping from Training Facility UK / Alison.

Course of Overseas Study Consultancy from Institute of Education Management.

Course of International Studies from Diplomatic Academy of Vietnam.

Graduate Course of Economics and Management from National Economics University.