Vilda Dea Dis Sagafeldt

Run daily client-facing calls with Danish companies, documenting outcomes accurately after each interaction. Maintain error-free records and communicate professionally by phone and in writing while logging cases in CRM systems.

Translated and adapted complex material into clear, accurate written language for students aged 5–12. Built structured, deadline-bound materials and assessments while living and working abroad on a foreign work permit.

Reviewed team communications and casework against quality and accuracy standards, training junior staff on precise documentation practices. Managed B2B and B2C client relationships in a fast-paced, multicultural environment by identifying needs and proposing solutions.

Advised citizens and municipality staff on legal processes and likely case outcomes, requiring precise terminology and error-free work. Translated legal documents and conversations across Danish, English, and German and produced clear written guidance and case notes under regular deadlines.

Provided phone-based support in Danish, Norwegian, Swedish, and English, tracking service discrepancies for internal records. Converted detailed multilingual conversations into precise written documentation and supported troubleshooting workflows.

Studied pedagogy with coursework focused on human psychology, communication, and self-study techniques.