Uyên NguyễnUN
Open to opportunities

Uyên Nguyễn

@uynnguyn

Dedicated customer service professional with a passion for education.

Vietnam

What I'm looking for

I am looking for a role that allows me to grow in customer service while contributing to educational success.

I am a motivated individual with a strong desire to develop my career in customer service, particularly within the educational sector. My experience as an Academic Office Staff at Planguages English Center has equipped me with essential skills in managing class bookings, learning materials, and teacher profiles. I take pride in being a bridge between students and teachers, ensuring a smooth learning process and enhancing the quality of education.

Previously, I worked as an Online English Teacher at Wow! English Center, where I effectively taught students according to the center's curriculum. My role involved proposing innovative teaching plans and methods to engage students and improve their learning outcomes. Additionally, my experience as a Telesales Consultant at Shinhan Finance and Dai-ichi Life Vietnam has honed my customer care skills, allowing me to support clients before, during, and after sales.

Experience

Work history, roles, and key accomplishments

PC

Academic Office Staff

Planguages English Center

Jan 2024 - Mar 2024 (2 months)

Managed the class booking system and learning materials, instructed new teachers, and provided course consultation. Acted as a liaison between students and teachers to enhance the quality of education.

WC

Online English Teacher

Wow! English Center

Feb 2023 - Sep 2023 (7 months)

Taught English according to the center's curriculum and developed effective teaching plans for students with no prior English background.

DV

Telesales Consultant

Dai-ichi Life Vietnam

Jul 2021 - Sep 2021 (2 months)

Introduced and advised potential customers on insurance service packages, guiding them through contract registration and providing after-sales care.

Education

Degrees, certifications, and relevant coursework

UM

University of Finance & Marketing

Hospitality Management

Grade: Very good

Tech stack

Software and tools used professionally

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Uyên Nguyễn - Academic Office Staff - Planguages English Center | Himalayas