Uyên Nguyễn
@uynnguyn
Dedicated customer service professional with a passion for education.
What I'm looking for
I am a motivated individual with a strong desire to develop my career in customer service, particularly within the educational sector. My experience as an Academic Office Staff at Planguages English Center has equipped me with essential skills in managing class bookings, learning materials, and teacher profiles. I take pride in being a bridge between students and teachers, ensuring a smooth learning process and enhancing the quality of education.
Previously, I worked as an Online English Teacher at Wow! English Center, where I effectively taught students according to the center's curriculum. My role involved proposing innovative teaching plans and methods to engage students and improve their learning outcomes. Additionally, my experience as a Telesales Consultant at Shinhan Finance and Dai-ichi Life Vietnam has honed my customer care skills, allowing me to support clients before, during, and after sales.
Experience
Work history, roles, and key accomplishments
Academic Office Staff
Planguages English Center
Jan 2024 - Mar 2024 (2 months)
Managed the class booking system and learning materials, instructed new teachers, and provided course consultation. Acted as a liaison between students and teachers to enhance the quality of education.
Online English Teacher
Wow! English Center
Feb 2023 - Sep 2023 (7 months)
Taught English according to the center's curriculum and developed effective teaching plans for students with no prior English background.
Telesales Consultant
Shinhan Finance
Sep 2022 - Nov 2022 (2 months)
Contacted potential customers to advise on credit portfolio products and provided customer care throughout the sales process.
Telesales Consultant
Dai-ichi Life Vietnam
Jul 2021 - Sep 2021 (2 months)
Introduced and advised potential customers on insurance service packages, guiding them through contract registration and providing after-sales care.
Waitress
The Light Coffee Shop
Feb 2021 - Jun 2021 (4 months)
Managed customer orders, arranged seating, checked inventory, and summarized daily profits as required by the manager.
Education
Degrees, certifications, and relevant coursework
University of Finance & Marketing
Hospitality Management
Grade: Very good
Availability
Location
Authorized to work in
Job categories
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