Trân Hồng
@trnhng
Project and operations coordinator with 5+ years coordinating stakeholders and delivering customer-focused service in Vietnam.
VietnamWhat I'm looking for
I’m a Senior Coordinator at Intertek Vietnam with 5+ years of experience managing projects, coordinating stakeholders, and supporting operational excellence. I handle project scheduling, client communication, documentation management, and cross-functional collaboration to ensure efficient service delivery and customer satisfaction.
I also coordinate intercompany operations—monitoring intercompany projects and invoices, processing internal cost allocations and payments, and ensuring timely financial and operational support across regional entities. I bring strong priority management, accurate record keeping, and a clear focus on communication between internal teams and external clients, supported by earlier experience in B2B sales and customer support.
Experience
Work history, roles, and key accomplishments
- Coordinator at Intertek Vietnam with 5+ years of experience managing projects, coordinating stakeholders, and supporting operational excellence.
- Experienced in project scheduling, client communication, documentation management, and cross-functional collaboration to ensure efficient service delivery and customer satisfaction.
- In addition, responsible for coordinating and managing intercompan
• Identified, developed, and maintained relationships with prospective and existing clients, providing product and service consultations to drive business growth and achieve sales targets.
• Managed the full sales cycle, including lead generation, contract negotiation, order fulfillment, invoicing, payment collection, and after-sales support to ensure customer satisfaction.
• Handled customer inqu
- Kept customer retention rate in 15-20% by monitoring staff tracking and performance as well as center's teaching standards.
- Kept all costs under budget by planning and overseeing projects to ensure they are completed in target.
- Perform other duties as assigned.
- Kept Customer Satisfaction Score above 7-8/10 by collecting then improving the necessary points based on actual customer reviews
Education
Degrees, certifications, and relevant coursework
UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES (USSH)
Bachelor's degree, International Relations
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
Skills
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