TBTrixie B
@trixieb
Empathetic customer support professional with a passion for service excellence.
GhanaWhat I'm looking for
I am an empathetic and adaptable customer support professional with over two years of experience delivering exceptional service across healthcare, logistics, and hospitality sectors. My journey has equipped me with the skills to handle inquiries, resolve issues, and maintain positive client relationships. I am currently pursuing a Master’s in International Management, which complements my practical experience and enhances my understanding of global business dynamics.
In my role as a Client Service Executive at Garnet Medical Centre, I assisted patients with scheduling and service inquiries while ensuring a high satisfaction rate through effective complaint resolution. My experience at Amazon as a Fulfillment Associate further honed my organizational skills, where I ensured order accuracy and efficiency in warehouse operations. I am confident, proactive, and committed to continuous learning, always seeking opportunities to grow and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Fulfillment Associate
Amazon
Nov 2023 - Present (1 year 7 months)
Received, sorted, and organized inventory to support daily warehouse operations. Picked, staged, and prepared items for shipment, ensuring order accuracy and speed.
Client Service Executive
Garnet Medical Centre
Dec 2021 - Present (3 years 6 months)
Assisted patients with scheduling, service inquiries, and general support, ensuring smooth operations. Verified insurance coverage and explained billing and claims processes, resolving patient complaints professionally to maintain high satisfaction.
Supervisor
Tagless-E Ghana
Nov 2020 - Present (4 years 7 months)
Recruited, trained, and supervised restaurant staff, overseeing food preparation, quality, and customer service standards. Managed supplier relations and inventory to ensure smooth operations, while ensuring cleanliness and compliance with health regulations.
Monitoring & Compliance Officer
Ghana Free Zones Authority
Sep 2019 - Present (5 years 9 months)
Conducted inspections and monitored project activities for compliance, compiling progress reports on a monthly and quarterly basis. Developed success indicators and helped assess project impact, preparing internal reports for management and stakeholders.
Customer Service Intern
Boger Haus Engineering Ltd
Aug 2018 - Present (6 years 10 months)
Welcomed and assisted clients and visitors, managing email correspondence and internal scheduling. Performed basic administrative duties, including filing and calendar management.
Education
Degrees, certifications, and relevant coursework
Radford University College
BSc in Human Resource Management, Human Resource Management
Completed a Bachelor of Science in Human Resource Management. Gained foundational knowledge in human resources principles and practices.
New Juaben Senior High School
WASSCE Certificate, General Studies
Obtained the West African Senior School Certificate Examination (WASSCE) certificate. Developed a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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