Tristen Hellyer
@tristenhellyer
Dedicated security and customer-service professional with healthcare coordination expertise.
United StatesWhat I'm looking for
I am a dedicated, hard-working professional with experience in customer service, dispatching, security, and healthcare advocacy. I have a track record of workplace excellence, including a promotion within six months at the University of Iowa Department of Public Safety.
In healthcare roles I manage patient medical cases, coordinate care with providers and insurers, handle prior authorizations, and ensure HIPAA-compliant communication while juggling 30+ active cases using Excel and Windows tools. In call-center and customer-facing roles I resolve complex inquiries, mediate between stakeholders, and de-escalate distressed individuals.
I bring strong investigative and observational skills, high integrity, report-writing ability, and multi-tasking under pressure, and I am eager to continue developing skills that help communities access quality care and services.
Experience
Work history, roles, and key accomplishments
Healthcare Advocate II
Alight Solutions
Nov 2022 - Present (2 years 10 months)
Manage patient medical cases including prior authorization, claims coordination, and provider/insurer communication while ensuring HIPAA-compliant handling of PHI and tracking 30+ patients concurrently.
Customer Care Representative
Alight Solutions
May 2022 - Nov 2022 (6 months)
Provided partner support by navigating benefits databases, resolving enrollment questions, creating escalation tickets, and mediating communication with insurers and third-party administrators.
CCAnswered and routed high-volume patient calls, managed schedule and availability updates, and handled distressed callers while maintaining confidentiality and navigating hospital databases.
HDCustomer Service Associate
Home Depot
Apr 2020 - Dec 2020 (8 months)
Resolved customer issues, detected and prevented fraudulent transactions, processed orders and returns, and handled confidential customer information with professionalism.
Senior Student Security Officer
University of Iowa Department of Public Safety
Mar 2018 - Mar 2020 (2 years)
De-escalated incidents, evaluated risk and coordinated police/medical responses, maintained incident logs for review, and supported police operations while communicating via radio and computer systems.
Cashier / Carry-Out
Fareway Meat & Grocery
Aug 2013 - May 2017 (3 years 9 months)
Provided customer service, handled cash transactions, addressed customer complaints, and maintained store presentation and stocking responsibilities.
Education
Degrees, certifications, and relevant coursework
Graettinger-Terril High School
High School Diploma, General Studies
High School Diploma earned; maintained strong academic standing and was accepted into the National Honor Society.
UIUniversity of Iowa
Activities and societies: Department of Public Safety – Senior Student Security Officer; University of Iowa Police Department – Intern
Attended the University of Iowa and worked with the Department of Public Safety, receiving a promotion within six months for workplace excellence.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Tristen?
You can contact Tristen and 90k+ other talented remote workers on Himalayas.
Message TristenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
