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@marcusbeemon
Dedicated patient service specialist with extensive customer service experience.
I am a dedicated patient service specialist with a strong background in customer service and a commitment to improving patient experiences. Currently, I work at Oak Street Health, where I gather and organize patient information, schedule appointments, and ensure accurate data management. My role involves triaging patients for emergency needs and effectively managing complaints, which has honed my communication and problem-solving skills.
Previously, I have held various positions that have enriched my experience in training, supervision, and safety management. As a Training, Safety, and Field Supervisor, I successfully managed a team of 20 employees, ensuring safety protocols were followed and fostering open communication. My diverse roles, including call center representative and production worker, have equipped me with a versatile skill set that I bring to every position.
With a background in psychology and a passion for helping others, I strive to create positive outcomes for patients and clients alike. I am eager to continue my professional journey in a role that values teamwork, communication, and a commitment to service excellence.
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Work history, roles, and key accomplishments
Oak Street Health
Gathered and organized patient information, scheduled appointments and transportation services. Ensured patient information accuracy for office use and transferred patients to doctor's offices and clinics as needed.
Tega Program
Mar 2017 - Aug 2018 (1 year 5 months)
Provided training and supervision for 20 employees, ensuring safety management in the field. Managed conflict resolution and served as the main point of contact for respondent intake.
Morley Companies, Inc.
Oct 2017 - Apr 2018 (6 months)
Made outbound calls to set appointments with car dealerships and repair shops. Provided friendly customer service and managed vehicle assessments for recalls.
American Maintenance
May 2016 - Sep 2017 (1 year 4 months)
Trained new employees, oversaw various job sites, and conducted interviews and hiring. Resolved client complaints and evaluated job performance and production.
Security One
Aug 2016 - Mar 2017 (7 months)
Ensured the safety of students and staff in local schools, monitored behavior, and resolved conflicts. Conducted patrols for potential threats and managed contraband.
Burlington Stores
Aug 2014 - May 2016 (1 year 9 months)
Managed merchandising and customer service, including unloading trucks and sorting merchandise. Performed price tagging and maintained building cleanliness.
King Communications
Aug 2015 - Apr 2016 (8 months)
Answered phones for clients, provided information on products and services, and took patient information for nurses and doctors. Called clients to provide information about potential business.
Wolverine Human Services
Jun 2014 - Oct 2014 (4 months)
Taught life skills to clients, collected data from daily activities, and ensured client safety. Maintained client schedules and demonstrated alertness and punctuality.
Community Family Partnership
Aug 2013 - Jun 2014 (10 months)
Worked with clients in various systems to create better outcomes for them and their families. Created youth-led events and trained families on leadership qualities.
Youth MOVE Saginaw
Jul 2011 - Jul 2013 (2 years)
Advocated for youth, contributing to community initiatives and support programs. Engaged with young individuals to promote positive development and empowerment.
Happy's Pizza
Apr 2012 - May 2013 (1 year 1 month)
Delivered food orders to customers efficiently and safely. Managed routes and ensured timely delivery of products.
Walmart
Apr 2008 - Jun 2011 (3 years 2 months)
Stocked shelves, performed merchandising, and maintained cleanliness. Handled loading and unloading, heavy lifting, and provided customer service.
Degrees, certifications, and relevant coursework
Associate of Arts, Psychology
Studied the fundamentals of psychology. Gained knowledge in various psychological theories and research methods.
High School Diploma, General Studies
Completed high school education and received a diploma. Developed foundational academic skills across various subjects.
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