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Trisha Johnston

@trishajohnston

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Product manager specializing in retail POS, data-driven solutions, and leadership development.

United States

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What I'm looking for

I seek a senior product/technical role where I can lead cross-functional teams, drive data-informed product decisions, scale POS or retail systems, and develop learning programs in a collaborative, improvement-focused culture.

I am a product manager with deep experience leading POS, data, and leadership-development initiatives at scale, delivering measurable cost savings and revenue impact across thousands of retail endpoints. I design and manage cross-functional programs, lead engineering pods, and apply Human-Centered Design and change management to drive adoption and continuous improvement.

My work has included architecting POS features and data pipelines, implementing automated analytics and dashboards, and building learning programs that reach over 1,000 employees annually. I combine technical fluency (SQL, Power BI, APIs) with proven program and budget management to reduce overhead, accelerate release cycles, and generate multi-million dollar incremental revenue.

Experience

Work history, roles, and key accomplishments

Current

Product Manager - Catalyst Labs

Current

Starbucks Coffee Company

Dec 2022 - Present (2 years 9 months)

Develops and manages learning programs for technologists impacting 1,000+ employees annually and designed a 12-month leadership program for 100+ tech leaders while reducing program overhead by 18% through vendor optimization.

Leadership Development Change Management Human Centered Design Program Management Budget Management Vendor Management Training Delivery Continuous Improvement

Technical Product Manager - POS

Starbucks Coffee Company

May 2021 - Dec 2022 (1 year 7 months)

Led design and implementation of strategic POS features including KDS, table management, walk-out tech and 3rd-party integrations; reduced release cycle time by 37% via Kanban and CI/CD across multiple engineering pods.

Product Management CI CD Kanban API Integration Agile)Stakeholder Management

Data Engineer & Technical PM - POS

Starbucks Coffee Company

Oct 2019 - May 2021 (1 year 7 months)

Delivered POS integrations for 40k endpoints and led a 3-engineer team to build data quality automations and near-real-time processing for product and price data across 9k items supporting 10k locations.

Data Engineering Power BI SQL Data Quality ETL POS Integration APIs Automation)Analytics

Systems Analyst & Product Owner

Starbucks Coffee Company

Nov 2015 - Oct 2019 (3 years 11 months)

Designed POS interfaces for a new espresso product rollout in 10k stores generating $50M+ annual incremental revenue and managed POS lifecycle for products across systems serving 1.8B customers and $7B+ annual revenue.

Product Ownership POS Design Data Validation Requirements Gathering Cross Functional Collaboration Release Management

Business Systems Analyst & Accountant

Starbucks Coffee Company

Aug 2006 - Jul 2014 (7 years 11 months)

Led modernization of retail cash reconciliation for 15K+ stores and 7 markets, managing data flows of 3.5M+ records/month and reducing manual intervention by 80 hours/week while overseeing GL posting for $1B+/month.

Accounting Systems Reconciliations SQL SAP Financial Reporting Process Improvement Cash Management

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Science, Technology Entrepreneurship and Management

2017 - 2019

Completed a Bachelor of Science in Technology Entrepreneurship and Management, focusing on technology product development and business management from August 2017 to December 2019.