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Trinity User

@trinityuser

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Clinically trained Biokineticist and care coordinator focused on seamless digital patient experiences.

South Africa

Message

What I'm looking for

I’m looking for a remote Care Coordinator role where I can streamline back-end workflows, run intuitive digital intake, and support patients proactively. I’ll bring high empathy, clear communication, and strict confidentiality to improve trust and compliance.

I’m a clinically trained Biokineticist, Pilates instructor, and private practice owner who works at the intersection of human movement science and digital operations. I built my practice from the ground up and co-managed the digital launch of a wellness startup—handling everything from web presence to automated booking systems—so patients feel supported administratively as well as therapeutically.

I’m confident I can bring an intuitive, high-empathy care approach to a remote Care Coordinator role: streamlining back-end workflows, strengthening digital intake, and enabling proactive client outreach to improve trust and compliance. I maintain strict confidentiality and communicate clearly in high-volume environments, using the right tools to keep onboarding, records, scheduling, and follow-ups running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Founder & Senior Biokineticist

Current

Trinity Niemand Biokineticist

Jan 2024 - Present (2 years 6 months)

Founded and managed a digital-first biokinetics practice, owning patient intake, care coordination, scheduling workflows, and rehabilitation compliance follow-up. Independently handled back-office operations including medical invoicing via Sage and ensured patient data privacy.

Workflow Management Patient Intake Care Coordination Patient Retention Instagram Insights And Analytics Google Workspace Data Privacy Invoicing

Founding Pilates Instructor & Ops Coord

Nu.Me Wellness

Jan 2026 - May 2026 (4 months)

Co-managed the studio’s founding launch by developing business workflows, digital client onboarding protocols, and administrative procedures. Selected and implemented a digital scheduling and billing platform, supported website setup, and helped drive early client acquisition through digital marketing.

Launch Operations Client Onboarding Scheduling Setup Social Media Marketing Client Acquisition Client Relations

Pilates Instructor

Body Intellect

Jan 2022 - Jan 2025 (3 years)

Delivered Pilates programming while maintaining digital administrative profiles and client progress files to evaluate and adjust wellness programming. Handled independent client invoicing, payment tracking, and relationship management to support retention.

Customer Retention Wellness Programs Invoicing Payment Tracking Client Relationship Management

Junior Biokineticist

Denise Gous Biokineticist

Jan 2022 - Jan 2024 (2 years)

Provided frontline administrative support by managing high-volume patient phone and email inquiries to help optimize daily clinic workflows. Maintained and updated sensitive patient medical records and served as a liaison between clinicians and patients to streamline communication.

Medical Records Management Clinical Liaison