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Bianca Du Plessis

@biancaduplessis

Healthcare operations professional at Intercare Medical Practice coordinating patient flow, billing, and front-office operations across medical and dental departments.

South Africa

Message

At Intercare Medical Practice, I coordinated daily front-office operations, appointment scheduling, and patient flow across medical and dental departments. I processed billing and patient accounts using GoodX and SWITCH, and maintained accurate patient records in line with POPIA and internal policies.

At Planet Fitness, I progressed through reception and management roles, eventually leading a team of more than 20 staff as Club General Manager. I managed daily operations and financial performance, and handled escalated customer concerns to improve service delivery.

Experience

Work history, roles, and key accomplishments

Medical Administrative Coordinator

Intercare Medical Practice

Apr 2025 - Oct 2026 (1 year 6 months)

Coordinate daily front-office operations and patient administration within a busy multidisciplinary medical practice. Process accurate billing and patient account administration using GoodX and SWITCH systems, and supervise reception staff to maintain high service standards.

GoodX Switch Medical Billing Patient administration Team Leadership POPIA Compliance Financial administration Appointment Scheduling Stock Management

Club General Manager

Planet Fitness

Sep 2022 - Nov 2024 (2 years 2 months)

Led and supervised a team of 20+ staff members across reception, operations, and sales departments. Managed daily club operations, financial performance, and implemented marketing initiatives to increase membership acquisition and retention.

Team Leadership Operations Management Budget Management Revenue Monitoring Cost Control Marketing Customer Service Compliance

Club Assistant Manager

Planet Fitness

Apr 2022 - Aug 2022 (4 months)

Supported the General Manager with daily operational management of a high-volume fitness facility. Assisted with staff supervision, scheduling, operational coordination, and employee training and development.

Operations Management Staff Supervision Scheduling Performance Monitoring Corporate Trainer Client Relations

Reception Manager

Planet Fitness

Feb 2019 - May 2022 (3 years 3 months)

Supervised and trained reception staff to ensure professional front-desk service. Managed membership administration, check-ins, and customer account processing, and implemented administrative procedures to improve reception efficiency.

Reception Management Corporate Trainer Membership Administration Account Processing Administrative Procedures Team Coordination

Senior Receptionist / Manager on Duty

Planet Fitness

Sep 2018 - Jan 2019 (4 months)

Supported reception operations while acting as Manager on Duty during shifts. Assisted with supervising reception staff, handling escalated member queries, and ensuring smooth front-desk operations during peak hours.

Reception Staff Supervision Customer Service Issue Resolution Reporting Payment Processing

Receptionist

Planet Fitness

May 2018 - Aug 2018 (3 months)

Managed front-desk operations including member check-ins and enquiries. Assisted members with account queries, bookings, and membership information, and processed payments while maintaining accurate member records.

Front Desk Operations Customer Service Membership Management Payment Processing Record keeping telephone etiquette