Mangaliso Mufahothe

I am a Practice Administrator with two years of hands-on experience in clinic operations and patient-facing administration. I specialize in managing communications, appointment scheduling, pre-authorizations, and ensuring consulting rooms and medical equipment are consultation-ready.

I improved social media engagement by 45%, which generated a 20% increase in inquiries, and maintained a 95% response rate to phone and email contact within 24 hours. I am proficient with Microsoft Office, basic networking and cybersecurity concepts from short courses, and I apply strong problem-solving and communication skills daily.

I bring a hardworking, adaptable approach with strong emotional intelligence, teamwork, and a focus on patient confidentiality and compliance. I am eager to contribute to a medical practice that values efficient operations and high-quality patient care.